Search results

  1. E

    How to remove 2FA?

    We do not see any 2fa enabled for your account at this time. If you still see this being an issue please confirm the URL you are accessing that is asking for 2FA.
  2. E

    Unable to edit/upload files

    You had 500+MB located inside your trash folder. I emptied this and you should now see free space.
  3. E

    503 error when trying to install MyBB

    We can see this is installed within the subdirectory /mybb here : https://www.thefriendshiphouse.online/mybb/ > https://www.thefriendshiphouse.online/mybb/
  4. E

    ERR_CONNECTION_TIMED_OUT trying to access the Hosting Control Panel

    I do not see any services attached to your forum account. Therefore, we can not review any blocks on our end. Please provide a valid domain name you have with us ideally posting from the forum account attached to your service.
  5. E

    Restoring a terminated service

    It looks like you may have already setup a secondary account. We are able to restore the service while the secondary account / service exist. Can you confirm if you wish for us to remove the new ( setup 2/28/2025) and restore the previous that was terminated on 2/16/2025?
  6. E

    How i get suspend?

    This domain is not allowed at this time.
  7. E

    requesting unsuspension

    This has been reviewed. Please allow up to 3 hours after this post update to see the service active again.
  8. E

    500 | Internal Server Error

    We do not see that domain currently pointed to us. Do you have a secondary domain you may have added?
  9. E

    Problem with FTP - 421 50 users (the maximum) are already logged in, sorry

    Please re-attempt this and let us know the results. If this fails please provide full details ( not password) you are using to connect along with full output of the FTP software logs.
  10. E

    Error during unsuspension. Please refresh the page and try again.

    Please refresh the client dashboard and you should see this active at this time.
  11. E

    X12

    We see no issues on x12 at this time and I do not see your IP blocked. Can you re-attempt access and let me know the results?
  12. E

    IP bloqued

    We can see you are using multi IP addresses across multi countries to access your service. This may be indicating you are using a VPN or other 3rd party network services which is not currently allowed and supported by our free services. That said, I do not see any block from your current most...
  13. E

    IP blocked

    We do not see any block at this time. can you confirm what error you are getting or reattempt this access and let us know.
  14. E

    Can't access my site

    404 is the correct response as you have issues with the permissions on your files. I have ran a server side command and can see permissions are restored and site loading on our end.
  15. E

    IP Blocked

    We have unblocked your IP. The reason was indeed failing to access FTP. Please make sure you are using the correct information going forward to prevent this from happening again.
  16. E

    I CAN"T ACCESS MY WEBSITE , HOSTING

    We do not see any block at this time. Can you recheck and let us know the result?
  17. E

    Service Terminated

    This service was removed back in Nov 2024. Therefore, our local storage backups have been rotated. We may have a cold storage copy of this and I will need to check with my team. However, this is not a normal restore proc we provide for free hosting users so I will report back once I have more...
  18. E

    More Disk Space Needed

    I removed backups from the account to clear space and you should now see more space allocated.
  19. E

    Account disabled

    This should be shown as active at this time.
  20. E

    Can't access my site

    I am not sure why you keep changing this DNS record. This is for our server to provide proper DNS to show your domain. DO NOT change this back.
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