mikel2k3

Not really. You've got to go through the support system. You could try IRC, but it's rare that an admin is around.

Yes, I believe that's how it works. You should see open tickets or something similar.

Hello,

That's a very good point. I don't know how that would work for premium accounts. Usually, responses would be visible in the account panel. https://x10hosting.com/control/login.php
Can you login there with your forum username and password?