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I'm able to upload using the website tool but not ftp. What is Cpanel username? I log in using my Email and password to x10Host.

Yes, here is what it said: Connecting to the FTP Server You may connect to the FTP server to interact with your website's files using the following information. You may reset the FTP account password via the main FTP account listing if needed. Server Hostname: ftp.mrc.x10host.com Server Port...

I just retried: Status: Resolving address of ftp.mrc.x10host.com Status: Connecting to 198.91.81.4:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 15 of 50...

I've done that, even made a new account. still no go.

I have the same problem. It says password error.