Unable to upload files via FTP

[sg.nithya27]

Hi,
my account is sgm.pcriot.com. For the past one month or so, I am unable to upload files via ftp client. I have reset password, created new ftp accounts. Nothing seem to work. My site seems to work properly. It all started some 3-4 weeks back. At that time, both site as well as ftp seem not working. But after a couple of days, web site came back online, but ftp account is yet to be through.
Please do something,
Regards,

 

[caftpx10]

Are you able to connect via FTP? If so then what error are you getting when you attempt to upload a file/folder?

 

[mrc]

I have the same problem. It says password error.

 

[caftpx10]

I have the same problem. It says password error.

I would check and retype your password into your FTP configuration to see if it still goes on.

 

[mrc]

I've done that, even made a new account. still no go.

 

[caftpx10]

I've done that, even made a new account. still no go.

Mhm. Correct URL? I believe you can still connect to your site even without the 'ftp.' part of the URL.

 

[mrc]

I just retried:

Status: Resolving address of ftp.mrc.x10host.com
Status: Connecting to 198.91.81.4:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 15 of 50 allowed.
Response: 220-Local time is now 17:18. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER mrc@mrc.x10host.com
Response: 331 User mrc@mrc.x10host.com OK. Password required
Command: PASS ********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

 

[caftpx10]

I just retried:

Status: Resolving address of ftp.mrc.x10host.com
Status: Connecting to 198.91.81.4:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 15 of 50 allowed.
Response: 220-Local time is now 17:18. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER mrc@mrc.x10host.com
Response: 331 User mrc@mrc.x10host.com OK. Password required
Command: PASS ********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Have you checked your FTP user set up information on the FTP accounts page?

 

[mrc]

Yes, here is what it said:
Connecting to the FTP Server
You may connect to the FTP server to interact with your website's files using the following information. You may reset the FTP account password via the main FTP account listing if needed.

• Server Hostname: ftp.mrc.x10host.com
• Server Port: 21
• FTPS (Secure): Yes − We recommend using FTP via SSL/TLS.
• Account Username: mrc@mrc.x10host.com
• Account Password: Hidden for security

Need an FTP Client? We recommend: Filezilla

You may upload, delete, and rename your website's files once you've connected with your FTP client.

 

[Dead-i]

Hi mrc,

Are you able to connect to FTP using just your cPanel username and password?

Thank you,

 

[caftpx10]

Yes, here is what it said:
Connecting to the FTP Server
You may connect to the FTP server to interact with your website's files using the following information. You may reset the FTP account password via the main FTP account listing if needed.

• Server Hostname: ftp.mrc.x10host.com
• Server Port: 21
• FTPS (Secure): Yes − We recommend using FTP via SSL/TLS.
• Account Username: mrc@mrc.x10host.com
• Account Password: Hidden for security

Need an FTP Client? We recommend: Filezilla

You may upload, delete, and rename your website's files once you've connected with your FTP client.

I was wondering the same exact thing as Dead-i. Can you try using FTP rather than SFTP and see if that works?

 

[mrc]

I'm able to upload using the website tool but not ftp. What is Cpanel username? I log in using my Email and password to x10Host.

 

[bdistler]

What is Cpanel username?

on cPanel's (not x10hosting Basic) main page - left side under [ Stats ]
--> Home Directory /home/ (user name is here)

also right side under [ Files ]
[ FTP Accounts ] --> [ Configure FTP Client ] - you will see your username

 

[caftpx10]

I'm able to upload using the website tool but not ftp. What is Cpanel username? I log in using my Email and password to x10Host.

From what I've gathered, you've been using SFTP the whole time.
Have you tried FTP (non-secure)?

 

[bdistler]

IMO - this line should show a cPanel name NOT a Email address --> [ Command: USER mrc@mrc.x10host.com ]

 

[caftpx10]

IMO - this line should show a cPanel name NOT a Email address --> [ Command: USER mrc@mrc.x10host.com ]

"IMO" I don't think it has to be an opinion for the thing you've pointed out. Yes, it of course has to be a user rather than an email. Looking at the username provided, it doesn't look like it is mistakened with an email.
Also, it should be a FTP username not CPanel username.

 

[bdistler]

"IMO" I don't think it has to be an opinion for the thing you've pointed out. Yes, it of course has to be a user rather than an email. Looking at the username provided, it doesn't look like it is mistakened with an email.
Also, it should be a FTP username not CPanel username.

see in this thread - this post --> [ http://community.x10hosting.com/threads/unable-to-upload-files-via-ftp.194754/#post-933925 ]

 

[caftpx10]

see in this thread - this post --> [ http://community.x10hosting.com/threads/unable-to-upload-files-via-ftp.194754/#post-933925 ]

Ah right, looks like there was a change.