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Thanks, I'd retry

Hi, I once had that issue, but I resolved it by using the link I received via email upon sign-up and account creation be sure to input the username created for you upon signup correctly as well as your password. Better still, save it in the draft of your mail IDK if the URL is supposed to be...

Dear Team, Kindly note that at the point of "adding a service" as directed in the welcome mail trail received below, this error message was prompted for your attention. Please look into this matter as I'd appreciate your prompt response. Kind regards