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  1. E

    requesting unsuspension

    Service should be active and domain is removed
  2. E

    Not allowed to modify my SSL settings

    Should now be enabled.
  3. E

    requesting unsuspension

    We can see service is active at this time. The mentioned screenshot may be due to your local DNS cache
  4. E

    Why is my control panel showing that I have 554MB when I only have 316MB in my public_html folder?

    I can see you are using around that much on disk data. The main two locations i see usage on are : 324M public_html 159M logs The logs can be truncated / cleaned or removed as you need.
  5. E

    Resolved When Php version 8.3 available?

    We have provisioned PHP 8.3 for your service at this time.
  6. E

    requesting unsuspension

    Account is now active!
  7. E

    Why my domain is Suspended "timvieclam.x10.bz" please

    We have allowed your domain. I apologize as it looks like this one was flagged as a false positive from our internal system!
  8. E

    Service Suspended

    We have allowed this domain name and you should see you account active in the next 1 hour based on local DNS
  9. E

    Reversing payment

    You already reversed this payment via PayPal opening up an issue with us instead of requesting this before you interacted with PayPal. Funds had been sent back from that case you opened and your service with us terminated accordingly.
  10. E

    requesting unsuspension

    We have already allowed the domain via our whitelist nothing further is required. your domain name has "fake" in the term which is what caused our automated system to flag this as that is a common keyword used in malicious content.
  11. E

    requesting unsuspension

    I apologize as all free hosting support is managed by our volunteers. We kindly request you show them some respect as they are here to provide the basic guidance as they can. You should have also received an email when this suspension occurred that outlined the information you needed. and why...
  12. E

    Unable to access SSL Certificates

    This should now be enabled for your service using the above instructions!
  13. E

    Can't access dashboard or site; not usual blocking

    Yes your IP was blocked. The reason was attempts to access webmail with the wrong details. I have removed the block at this time but please make sure you are using correct information in the future to avoid this.
  14. E

    I can't Access my site I think blocked my IP because of multiple failed attempt in ftp server

    You are correct that is the reason for the block! At this time this has been unblocked.
  15. E

    BTW: X13 Hosting Control Panel Timeout (Again!)

    Yes immunify360 is normally the root cause of this which is why I asked if you could confirm steps before you saw the block. I will review which rule is blocking you and get your domain white listed so this does not block again.
  16. E

    requesting unsuspension

    Hello, At this time our services do not allow using any term regarding "discord" as this is a popular malicious keyword. The account suspension was based on you adding this to your service as a subdomain. However, based on the age of the account I have allowed this term and the account should...
  17. E

    requesting unsuspension

    You should see service restored at this time. Please allow a few hours for the DNS to update locally.
  18. E

    requesting unsuspension

    As mentioned in the block you are not allowed to utilize known companies within your domain name. At this time this service has been removed. You are free to create a new service using a different domain name
  19. E

    requesting unsuspension

    You should see service restored at this time. Please allow a few hours for the DNS to refresh.
  20. E

    BTW: X13 Hosting Control Panel Timeout (Again!)

    I have removed this block again Can you confirm if you are making changes to your website or your backend when you see this block happening?
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