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If you kept a local backup, you can upload that, otherwise no. Once an account is terminated all of the files are deleted from our servers, with no recovery possible.

Hello, It appears that your account was indeed terminated on July 10th after having been suspended for over 29 days. The cause of the suspension was likely inactivity, as GtoXic explained above. You can sign up for a new account by logging into your account panel and following the links there.

Hello, If you can remember, what was your cpanel name? I can verify if it was indeed deleted or if you are just trying the wrong website.

As I said before, either check their documentation or contact their support. We do not provide script support on these forums.

I'm going to get an admin to look into this, as I think the email systems as a whole might be down right now.

That page lies, outgoing SMTP is port 25. As for help setting it up, try reading their installation documentation. If that doesn't help, then ask their support. If that still doesn't help, then don't try to install roundcube and just use the one in cPanel (if it's still broken it will be fixed...

Hello, There are no records of that website in our system, which means that your account was likely deleted. If your account is suspended for 14+ days, we delete it in order to keep the number of unused accounts on our servers to a minimum. Since this appears to be the case, you can attempt to...

Done.

Do not use it. Unless you can provide proof that you got it from the Invision site back when they still offered it (which I'm 100% sure you can't), it is illegal even if it is a "trial" version because the terms of the trial prevent distribution to other people. The files will of course be dated...

http://x10hosting.com/wiki/FTP

Hello, Threads are automatically closed after 3 days with no replies in order to keep the number of open and resolved threads down. Implicit TLS does not work, try Explicit. If that does not work, then report back and use normal ftp in the meantime, as fixing explicit tls to work on our servers...

We limit emails to 100 per hour, after that point they get silently dropped. Are you sending emails out via mail() or SMTP?

Hello, mail() should be fully functional. Try setting a From: address if you have not already to get bounce messages in case the delivery fails (and also to get around the email block lists that many email providers use, which occasionally block x10)

Hello, 500 Internal Server Errors are caused by errors on your account that you can easily fix once you figure out what the error is. The common causes for 500 Internal Server Errors are below: 1. Permissions. Files MUST be 644 and folders MUST be 755. 2. Not specifying a RewriteBase when using...

Hello, co.cc is a third party service, you will need to register the uni.co.cc with them and point the domain at our nameservers in order to make it work on your account. Our nameservers are: ns1.x10hosting.com ns2.x10hosting.com

As I was going to say on IRC before you left, we cannot modify these records for you. If you want to change them, revert the nameservers to the default ones at the domain registrar, then use an A record to point to x10's servers (the IP you'll need is 69.175.121.66). That way you'll be able to...

You're on the old adfree plan, which used to have a 1GB cap on disk space, although cPanel seems to indicate otherwise now. I think there is something screwy with your account, so I'm going to ask an admin to look at it.

1) do not use % symbols in directory and file names, or 2) live with it, as % is a special character in URLs so in order to have a literal percent it needs to be escaped (hence the %25, which is the encoding for a literal % sign)

Re: I updated from free to premium just now - wondering if its gone thru and updated When signing up for premium, there was a checkbox to transfer your free hosting account. If you checked that, then the ticket was already made and you can view its status at https://clients.x10hosting.com...

Gouri's reply was incorrect -- the account panel at https://x10hosting.com/control will ONLY accept your email address to log in with. There is no way to change this (although you can change what email address is associated with your account). Also, it is impossible to rename your cpanel...