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Hello, The servers are hosted in the United States, meaning that you must follow the copyright laws of the US when doing anything on your account. Emails are not legally binding and can be easily forged. As stated above, your account will remain suspended and you cannot be given any access to...

Hello, Unfortunately serious violations of our Terms of Service, which you agreed to upon signup, are coined "Zero Tolerance" meaning that we do not give out second chances. Your suspension falls under this category, which means that your account will remain suspended and you cannot regain any...

Hello, You can set up multiple installs of Wordpress, and with some custom PHP coding even run multiple sites off of one Wordpress directory files-wise, and then use database prefixes to get multiple installations into a single database. Your limiting factor here will be subdomains, as you...

Hello, Unfortunately, you must create the backup manually. See our wiki page for more info and step-by-step instructions.

Hello, You can use x10.mx and all of the other free subdomains that x10Hosting offers on premium accounts, open a support ticket in the clients area to get them set up for your account once you have premium.

hello, to connect to MySQL in your script, you must first visit the MySQL Database Wizard in cPanel to create a new database and database user. Then, in the script itself, use localhost as the hostname, and then the database name, user, and password you set up in the wizard

Sorry, We have around 250 tickets open at any given time, so there is unfortunately a high probability of some getting lost. All of us are volunteers and just answer these in our free time. Please post the contents of your .htaccess file in the public_html folder (or in your home folder if...

Hello, Per our Terms of Service, we only support English, Spanish, or French on Free Hosting accounts. While your website can be in another language other than this, you must have a manual translation made of all content that is not in one of those three languages (for clarification, manual...

Hello, Softaculous is maintained by a 3rd party, not by x10, so we cannot decide when it updates to newer versions of the scripts. If you wish to keep your scripts up-to-date, I recommend that you do NOT use the auto-installers and simply install the script manually. It doesn't take that much...

Sounds like SMF's Settings.php file is missing some stuff. suspensions/unsuspensions don't edit any files on your site (besides .htaccess), so I'm not sure how the unsuspension could have caused that. Try fixing your Settings.php file

Since this issue cannot be resolved by the Community Support team, I am going to escalate this thread to a support ticket in our support section so that people better-equipped to deal with your issue can look at it. As a result, this will lock the thread you are currently viewing. To access the...

Since this issue cannot be resolved by the Community Support team, I am going to escalate this thread to a support ticket in our support section so that people better-equipped to deal with your issue can look at it. As a result, this will lock the thread you are currently viewing. To access the...

OK, Seeing as it's probably going to be a few hours before I hear back from anyone, I'm going to try something -- I'm going to unsuspend your account and you need to as soon as you can log into cpanel and delete vBulletin from your site. Do NOT access it from the web or you'll just get...

Hello, Do you have anything else on your website? It's actually easier for us to delete the account and have you sign up again than find someone with the access to remove the files If you're OK with that, post back with the following (filling in the necessary info): Otherwise, let me know...

OK, So he does have a valid vBulletin forum license (note FORUM only, not the entire publishing suite as he gave you in that .rar), so in order to make use of it you'll have to get him to transfer the license to you as I described above. EDIT: Also, when I said "your x10 domain" I meant the...

Hello, Please note that in order for you to use the owner's vBulletin installation, he must actually transfer the license to you. Until he does this, your account will not be unsuspended. From the vBulletin license agreement: The owner will need to log into the vBulletin member area and open a...

Hello, We judge multiple accounts based on the actual person who owns it, not the IP used to sign up or log in. In this case, since you would own one account and your son would own one account, it would be fine.

From: must be a valid email account registered on your cPanel

Hello, If you can remember, what was your cPanel username?

Hello, I am able to connect to FTP on Stoli, so the server is running correctly. Please try again, and if you are still experiencing issues, try vising our wiki page on FTP details or try again later.