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While x10hosting maintains backups of your site, they are only ever restored in the case that we are the ones that mess up your site (e.g. server crash or whatnot). Ultimately, backups are your responsibility, as is stated in the Terms of Service you agreed to when signing up. We do not run any...

you were being suspended for High Resource Usage. Among other things, caching, SEO, and sitemap-related Wordpress plugins are known to use way more than their fair share of CPU, and are a frequent cause of these suspensions. Please disable any wordpress plugins that fall into the above...

If you never got unsuspended, it is likely that your account was terminated for being suspended for longer than 14 days. Do you remember your cPanel name? If you can post that here, we can check the records to verify this.

I can't see any mention of Frontpage extensions anywhere on the x10hosting.com site, can you point out where you saw this so that it can be corrected? Please note that frontpage extensions are still supported on our premium hosting, perhaps even illuminated (but I'm not sure about that one)

Hello, I read in another thread that you wanted to recreate your account, so I force-terminated it to skip the customary 14-day waiting period. You should be able to sign up again.

As an added note, should you wish to use your .net or .org domains on other sites, you will need to change the nameservers and/or A records at your domain registrar to point to the new host.

Your account was suspended for uploading a phishing site, that is a site that is purposefully designed to look like another site to steal user passwords, credit card info, etc. Not only are such sites in violation of our Terms of Service, but they are also against US Law, which x10hosting must...

Hello, Please try again and let us know if you get the same error

Please copy/paste the following in a reply and fill out the required information (bolded for your convenience): cPanel username: ( ) Inserting an X inside the parentheses signifies that I have made all necessary backups of my free hosting account and will not hold x10Hosting responsible for...

FrontPage extensions are disabled on free hosting accounts. Is there any reason why you would want to use them? They are no longer supported and they give your website a very outdated look.

From our Terms of Service: That said, it does appear that the script is related to your website, so I'm not 100% sure if that's applicable or not. As such, I can't give you a definitive answer but I would recommend erring on the side of caution. I'll see if I can get someone who will know for...

SSH is disabled on free hosting accounts and cannot be activated. If you wish to have SSH access, you must purchase a premium account

Hello, We cannot currently create accounts for people in blocked countries. Countries are blocked when the majority of their users sign up to simply abuse the service, so to maintain a higher quality of service to our users, we block them. This unfortunately has the side effect of blocking...

Your account will not get suspended or deleted for having more than 2 databases -- it simply means that under normal circumstances cPanel will not let you create any more in addition to that. That said, those two databases that aren't showing up in cPanel are for the most part unusable because...

Hello, The administrators are aware of this issue. In the meantime, you may wish to consider downloading the script you wish to install manually from that script's website and installing it yourself, as there is currently no ETA as for when Softaculous will be fixed.

Hello, I am able to view your site, but all I get on the front page is "ERROR: Please make sure you update the file /includes/db_connect.php with the correct MySQL database information.". You may wish to Flush your DNS cache if your site still is not working for you. If that doesn't help, then...

Re: Remove a Parked Domain from a suspended account to transfer into a Premium accoun Simply change the A record at your domain registrar to point to the premium server instead of the free server. If you are using x10hosting's nameservers, however, you'll probably need to wait until your free...

You do not have any hosting account attached to your forum account. Log into http://x10hosting.com/control with your forum account details and click on the Hosting link to register for a hosting account.

It looks like Wordpress is missing some files, try re-uploading it. EDIT: I just got word that this error is from trying to use Softaculous/Fantastico. I recommend you download Wordpress from the official wordpress set www.wordpress.org and install it manually via that method.

Our records indicate that you do not have any pending free hosting accounts. Please try signing up again.