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After having someone with more access than myself look into it, the issue is that your public_html directory has 777 permissions. Please change these back to 755, as I detailed in the above post.

It will help, prime doubles the resources that you can use. Although, bad scripts that trip HRU suspensions on normal free hosting accounts will still likely trip them on prime. I've unsuspended you.

Hello, there are a few causes for 500 Internal Server Errors, I'll detail the 2 most common below: 1. Make sure that Directories/Folders have their permissions set to 755 and PHP files have their permissions set to 644. Having 777 or 666 permissions causes 500 Internal Server Errors for...

Hello, Your site works fine for me (it shows me an "Index of /" page). If it still does not work for you, please follow the following instructions to flush your DNS cache: http://x10hosting.com/wiki/How_do_I_Flush_my_DNS_Cache. If after flushing your DNS cache it still does not work, try back...

Hello, Since resolving this issue is beyond the capability of the community support team, I have escalated this thread into a ticket in our support system. As a result, this thread will become locked so you can no longer post to it. You will be able to view the ticket by either clicking on the...

Hello, Please check either in FTP or the cPanel File Manager that your directory permissions are set to 0755 and your file permissions are set to 0644. Having directories be 0777 or files be 0666 can cause these errors for security reasons. If this error is still occurring after verifying that...

Wordpress is notorious for using way too much CPU than it should. This can be solved in a variety of ways, try googling "Wordpress CPU usage" for some hints. If you are planning on having a lot of traffic, you may wish to consider getting either Prime membership (which gives you doubled...

You will need to log into your cPanel in order to remove parked domains. If you are unsure of how to access cPanel, use one of the following links: https://stoli.x10hosting.com:2083 (SSL, recommended) http://stoli.x10hosting.com:2082 (non-SSL) Note that the username and password you use to log...

Hello, I have unsuspended your account, but you may wish to read this page detailing High Resource Usage suspensions and how to troubleshoot Wordpress so that it uses less resources so that these suspensions don't happen again in the future: http://x10hosting.com/wiki/HRU

Hello, I have marked your account to be deleted pending a 14 day waiting period. Should you decide in these 14 days that you wish to keep your account, please post a reply here or in a new thread so that it may be unsuspended. Thank you for using x10Hosting!

I have unsuspended your account. It is more likely that Trend Micro was blocking the entirety of elementfx.com, as there were probably a site or two (now no longer there thanks to our scanners) that tripped something in their scanners for the brief periods those sites were up. If you are...

It appears there was an issue in our system where your account status was unsuspended but it kept redirecting your site to the suspended page. I have suspended and then unsuspended you again, and this seems to have resolved the issue and your site works now. Note that according to our terms of...

Look closer: Link to terms: http://x10hosting.com/terms

You need to register that domain with co.cc before you can use it. After registering it, point the dns nameservers to ns1.x10hosting.com and ns2.x10hosting.com

I have unsuspended you. Please disable all of your Wordpress plugins. If after running without any plugins for a few days you aren't getting suspended, then start enabling plugins again one by one. If you still get suspended even with no plugins enabled, you should consider either finding a...

Yes, all access to your account is revoked when you are suspended.

Please post any error messages (with error codes) you receive, as it helps us detect what went wrong with you attempting to change your domain.

I do not see any top level domains registered in our system for your hosting account (your main domain shows as borntrouble.x10.mx). You will need to either change your main domain to the other domain or add it as a parked domain (I'd recommend the latter as it's generally faster), and then...

Please take a backup of all important files on your account, and then copy/paste the following in a new reply (filling in the cPanel username and placing an X in the parenthesis). Normally there is a 14-day waiting period between when accounts are marked for termination and when they actually...

Unfortunately, you cannot be unsuspended as you were found breaking our Terms of Service. As such, your account has been permanently suspended and cannot be unsuspended. You will not be able to get access to backups or any other access to your account, and it will be automatically terminated...