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Please may I have a password reset for mrchong?

I started off this account at the beginning of the year for my wife and to begin with things were going well. Over the last few months however things have gone awry. In fairness to x10hosting, the support is prompt however my wife is now without a website. 1. My account keeps getting...

I've been trying to get my account unsuspended without success. I've tried to create a support request, however I get a message that the server does not support the create of a a support request. I have asked for support via another account, which has also been unsuccessful. I am now reading...

On a slightly different note. The error message told me to raise a trouble ticket. I am just following the instructions on the trouble ticket. Why are you referring me to a note in the forum when the error message doesn't?

I understand that my account has been suspended to protect files. What I don't understand is what I need to do to make my pages accessible to the outside world again. I thought I just needed to make a request as specified in the error message as the service cannot be restored automatically...

Please resolve this issue. Regards, A

Error message "The folder http://adaptogen.x10hosting.com:2077 is no longer available". No changes have been made to webdisk, which was previously working.