I am Escalating your thread to ticket area. Admins will look into your issue there.
Click on yellow bar above this thread or Go to https://x10hosting.com/control to view your newly created ticket
Just go to http://x10hosting.com/premium.php and purchases a paid hosting plan. After that go to your client area and open a support ticket, In this ticket ask support team to move your This Free Account to Paid Server.
Since Your problem is resolved Now. I am going to close this thread to mark it as resolved. Feel free to create a new thread if you need more help.
***Thread Closed***
cPanel account "kingz" is linked with forums account "kingze".
Use that forums account in order to get support, otherwise it is possible that your problem will be ignored by staff.
Because we have earned these credits in past but when you joined us, Credits system was not there. That is the reason
Edit/Add: i did not saw that gsonline already explained it :p
Since Your problem is resolved Now. I am going to close this thread to mark it as resolved. Feel free to create a new thread if you need more help.
***Thread Closed***