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You can see the reason for your suspension by logging into your account panel at https://x10hosting.com/panel

Direct remote access to MySQL is prohibited of free hosting.

So just to clarify, if you manually log into x13 using your credentials, it’s fine. You just can’t do the one click login from the x10 panel. Correct?

Sending through any mail server that is not the server your account is on is not allowed.

External SMTP is not allowed. Can only use localhost.

That can be done via the Domain Pointers feature in the hosting control panel. Account Manager > Domain Pointers

Stating the purpose of the domain can help your request to be considered.

can you try again now?

can you try again now?

The message area is disabled.

As the error states, please wait 24 hours. If you do not remember your password, reset it using the forgot password link.

Please try again, if you get a new error code, please post the new error code.

You need to setup SSL for it. in the hosting control panel, Account Manager > SSL Certificate > Get Automatic Certificate from ACME Provider

If you are on x11, please try it again now.

This would normally indicate an error with the php script itself. Please check your error logs as they will tend to shine some light on the issue or enable display_errors in Select PHP Version > Options

You can log into your account panel at https://x10hosting.com/panel and it will inform you on why it is suspended. If suspended for inactivity, you can unsuspend it yourself by clicking the unsuspend button. For all other suspension reasons...

VPNs are prohibited. Turn off the VPN and try again, if you get a new error code, please provide the new code.

What does it say for the suspension reason when you log into the account panel https://x10hosting.com/panel

Please follow the instructions provided by the admin above.

Are you getting an error message? The domain you are using from the screenshot is not pointing to x10 nameservers.