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  1. Brandon

    how can i recover my suspended account?

    Hello, You were suspended for having a phishing site uploaded to your account. Due to this, your account is unable to be unsuspended. You can't have your files or databases back, and your account will be terminated in exactly or beyond 14 days.
  2. Brandon

    Cloudflare - does anyone have it working?

    From what I can read, it will work on your domain (not a subdomain). You just need to edit the name servers a bit.
  3. Brandon

    Upcoming Free Hosting Change

    Not with this round of updates!
  4. Brandon

    please unblock my site

    Hello, Your were suspended for an unsupported language. If you want to get unsuspended, you'll need to have a full English translation up with 24 hours as your primary language, and you can't use Google Translate or the like.
  5. Brandon

    Pear

    Have you tried the script? I think DB.php is installed on the servers.
  6. Brandon

    Request for not suspending dirtyjac

    Hello, At this time we are unable to stop automated suspensions, please note that the premium plans allow for higher resource usage.
  7. Brandon

    Now your avatar is

    Christmas!
  8. Brandon

    Upcoming Free Hosting Change

    You should always keep a backup :).
  9. Brandon

    Suspension Reason : Unsupported language unable to verify <Please Help>

    Hello, I am not sure what happened to your public_html, but we have no way of restoring it. It is the responsibility of the user to keep backups.
  10. Brandon

    upload limits and other

    Hello, There is no imposed limits but you need to make sure all files are related to your website. Easiest way is to upload files via FTP, configure any databases.
  11. Brandon

    Free Hosting Networking Issue

    Totally offtopic, but yes. If you need further assistance post in the Free Hosting forum.
  12. Brandon

    Blocked account

    Hello, This is a zero tolerance suspension. The block won't be removed, you are responsible for all files on your account.
  13. Brandon

    Ftp

    Hello, Thanks, I will submit this to our QA team for approval. Thanks for using x10Hosting.
  14. Brandon

    Removal of addon domain from suspended account. My domain is stucked in your cpanel.

    Re: Removal of addon domain from suspended account. My domain is stucked in your cpan Hello, Do you need any more assistance today?
  15. Brandon

    Removal of addon domain from suspended account. My domain is stucked in your cpanel.

    Re: Removal of addon domain from suspended account. My domain is stucked in your cpan Hello, I am stopping you from using your domain name on any x10 services for 14 days or more. You can signup to any other host and use the domain name there. You will need to update your nameservers...
  16. Brandon

    Removal of addon domain from suspended account. My domain is stucked in your cpanel.

    Re: Removal of addon domain from suspended account. My domain is stucked in your cpan Hello, I am stopping you from using your domain name on any x10 services for 14 days or more. You can signup to any other host and use the domain name there. You will need to update your nameservers settings...
  17. Brandon

    Removal of addon domain from suspended account. My domain is stucked in your cpanel.

    Re: Removal of addon domain from suspended account. My domain is stucked in your cpan Hello, You are free to move your domain name from x10Hosting to any other registrar, we are not stopping you.
  18. Brandon

    Prime member got suspended?

    Hello, x10Hosting/x10Premium provides web-based hosting services for people/organizations looking to go public. We do this by allow them to upload web sites that pertain to there hobby/business/etc. We don't provide hosting for people who hotlink images. This is more like a file hosting site...
  19. Brandon

    Prime member got suspended?

    Hello, We are not stealing your domain, you can move it off of our nameservers and it will still work. Yes, we only provide web site hosting, which is the same for x10Premium, it sounds like you are trying to upload images and hotlink them. You could do this off of a VPS.
  20. Brandon

    Prime member got suspended?

    Hello, Once an account enters a zero tolerance suspension there is no way to remove it. Any files/databases will be lost, there is no reason to be not in line with the terms of service. You agreed to it when you registered and we don't make any exceptions. As for the payment, you are free to...
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