Look at this then on Chopin
[09:28:30] SmartFTP v3.0.1034.0
[09:28:36] Resolving host name "pchelp.x10hosting.com"
[09:28:36] Connecting to 216.245.205.66 Port: 21
[09:28:36] Connected to pchelp.x10hosting.com.
[09:29:36] Timeout (60s).
[09:29:36] Active Help...