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Edit: Thank you Anna for confirming. Sorry for the bother.

I copied it from the description of the Illuminated package in the Nov. 23rd newsletter, which is what I purchased. Edit: Oh wait, I just saw this: Will there be a server transfer on that date, then? Yeah, that makes more sense.

I'm sorry, what?

While I'm here, there's something I would like to ask. According to the newsletter: However I'm still on Starka and I still get "all backends are down" errors pretty often and cPanel and PHPMyAdmin are still incredibly slow. Did I assume too much of an upgrade from the newsletter? Because to...

Thank you Corey. If it can makes things easier for you, the new files are in the root folder and everything in /play, the edited forum files were in forum/language/, forum/includes and forum/templates/subSilver.

Hum, hi. I have just been suspended on my newly-paid Illuminated account, apparently for "mass e-mail scripts". I really have no idea where that might come from since all I did since then is edit my forum's template and reupload old files from my previous site (some of which may send e-mail, I...

Edit: You know what, forget that, lemon-tree's code is so much better. I'll be using it too now, if you don't mind ^^

Why hello there, website :D Thank you very much for all your help, Anna! And to all who have contributed from the start :)

Yeah, I had this a few hours ago too, as well as other people on Boru and Starka - I don't suppose it's related to my account's specific problem ^^ Thank you both for your assistance - don't sweat it, looks I won't have much time for my site until next week.

Certainly: Both root.php and index.html are present and return a 403 despite showing 644 permissions. Oh and index.php as well. It used to have something referencing lotus.x10hosting.com, but I'm guessing Anna removed it. Thank you. (By the way I'm not sure you saw my edit since you posted...

Alright so ever since my account was terminated and I created a new one last week, I get a 403 error on any of my site's pages. The permissions for folders and files are set to 755 and 644 respectively, as instructed. This morning I checked my cPanel and for some reason the public_html was set...

My site is now back up, although I have a different issue to adress in another topic.

I don't think that's the best place to post this, but since there's already a topic... I'm having the same problem on Starka. cPanel works fine, but trying to access my site I eventually get "The page you are looking for is temporarily unavailable. Please try again later." Doesn't look like a...

I'll post this here because I don't want to spam Anna's inbox; let me know if I should create a new thread instead. I tried to create a hosting account on Sept. 30, but got no e-mail. I checked my account panel and saw this: "An error occurred as your hosting account signup was executed. This...

Is there any way to get a domain in .x10hosting.com back? I don't see it in the list on sign up. I don't mind waiting for a while to get it back.

Well, I read around the forum a bit. I was indeed part of those suspended accounts in the last sever moves, so this all makes sense. It would be good to get some sort of announcement/guidelines now: should we wait for your investigation to be completed or just create new accounts and reupload...

I visited my website last week at most, probably sometime in the last three days. It certainly wasn't suspended. I see that many people seem to be experiencing a similar situation; good luck in finding the cause and thank you for your time.

Good morning, I received a notification during the night about my account being terminated, without any more details. Sure enough, I no longer have access to the website or cPanel and no hosting account is listed in my x10Hosting control panel. The panel says my last login was on August 16, but...

The password reset worked, but I still can't log into cPanel.

I've tried all of my x10 passwords, and none lets me through.