Search results

Your account did not transfer properly. I'm requesting an admin resolve this for you.

I will ask an admin to review your account. Before they do, you should know that the TOS and AUP require that all the files on your account are related to your website, and that your website is not a personal file/photo/etc. host, including password protected areas. Your account should not have...

Please clear your browser's cache and try again. This commonly occurs with the browser not updating after the account was restored.

It sounds like the software you're using is generating https links. Make sure if you're using wordpress, joomla, etc., etc. that it knows not to redirect to https. If you can provide more information, we can be more specific.

I haven't forgotten about this thread, and neither has the admin team. After about a month, things have progressed with the new system. I've discussed this with the head admin and the final version of the new site is done, but there is one major concern being addressed. I know everyone is a...

I show that your domain is familytree.elementfx.com not familysearch.elementfx.com

I can't find a DirectAdmin user that is tied to this forum account. It looks like I would need your login name or your website's domain to look you up. (Mod Edit): Separated from OP. Issue is no redirect from SSO to DA.

try using this link below. Do not use this link other than for testing purposes. If you use it, you bypass the login detection and your account will still show up as inactive. Only logins to https://x10hosting.com/sso/main count towards inactivity. https://x12.x10hosting.com:2222

It sounds like it's a browser issue, but you did everything correctly. Can you try opening an incognito tab and trying to login with it?

Can you try again? I think I fixed it, but last time I needed admin help on top of this.

I created a thread to notify people what's going on: https://x10hosting.com/community/threads/new-account-signup.208160/ There has been no new information from the admin team regarding what will be working and when. I sent a message to the head admin and will update everyone accordingly.

Please try clearing your browser's cache. This problem seems pretty common and this helps most of the time.

You should not use a direct link to DirectAdmin. Firstly, your server may be changed at any time, and your link would be for the wrong server. Secondly, x10 calculates your activity based on logins to the SSO system, so you will be marked as inactive if you use that link. Please log in via...

It looks like the problem is the ~/domains/petekingston.x10host.com/works folder has the wrong permissions, or has no index file. Folders need to have 0755 permissions (owner all permissions, everyone else read and enter folder) and files need to be 0644 (owner read/write, everyone else read...

I see a website with a lot of javascript errors that appears to be generated by WordPress. I can also see the /wp-admin/ folder. But, it looks like it's redirecting some stuff to https, which won't work. So make sure that Wordpress knows not to redirect anything to https.

The videos on your site work fine for me. I'm not sure about the google account issue; you might have to create a thread on the youtube community forum. MacOS 10.5 was superseded in 2009 by MacOS 10.6. From your past support threads, it sounds like your computer has some compatibility issues.

Please make sure you see how this happened by reading the sticky at the top of this forum https://x10hosting.com/community/threads/apache-is-functioning-normally.208159/ I'm requesting an admin look into restoring your account.

You should use a domain pointer in DirectAdmin. Your website will be the same on .x10.mx and your .es domain. Your software should make all the links correct. Alternatively, create this file: ~/domains/[your domain].x10.mx/.htaccess (the name of the file is .htaccess) This file should look...

Your DNS is wrong. It should be 198.91.81.14 since your server is x14. You have to go to your domain registrar and update it there.

Your account did not transfer properly. I've requested an admin fix this for you.