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You have created a new service so the terminated service would not be able to be restored currently.

I went back further in our logs and found and IP block in our system from a previous IP you used to access service. The reason for this block is failing to access your email account from your local device(s) please make sure you are using correct information when accessing these accounts or...

This would certainly indicate an issue within the software and not the web server. You could reach out to the MediaWiki team and see what may be happening or review their requirements for updating.

I do not see any blocks on our end. Can you re-attempt this access?

I can see your disk space is over the limit > 534.6 MB/512 MB This may also be the root cause as no more files can be loaded including tmp ones maybe required for the upgrade. I have increased this for you. Can you re-attempt your upgrade / changes.

I would make sure to check the requirements for mediawiki to run. Its possible something either is not enabled or our free services are not suitable for that type of software install.

This is happening because you are failing to access your client panel at least once a month : https://x10hosting.com/panel/ We can see you have only accessed this once since 10/2024. With that said I have restored this service. Please allow up to 1 hour after this reply for all systems to...

You should see service restored. Please allow up to 1 hour after this reply for all systems to sync this process. Please make sure you access your dashboard to mark the account active to prevent this from happening again.

We have completed updates on the server you are account is on. Please allow up to 1 hour after this reply and you should see the latest versions available to your account.

I apologize as our team was working to resolve a DNS issue. With that said, We did reply to your open ticket I believe twice now.

This should now be resolved.

x13 should have been back online ~ 5 hours ago.

x13 is having some network issues at this time. Should be resolved within the hour

Your domain : driverspedia.org is giving a database error. This may be related to a PHP module needing enabled or a configuration on the setup. I would suggest reviewing the requirements for mediawiki in which modules need to be enabled and make sure they are enabled on the service

Are you using the built in webmail for this test?

From the screenshot you are certainly over your current disk space usage. However, we can see you may have also 'accidently' manually suspended the domain. I have removed this. Please allow up to 1 hour after this update for your local DNS / cache to reflect this change. This was done under...

Service should be active at this time.

Your account is not suspended at this time.

That would be why you are seeing this issue. You are not allowed to use a VPN. More than likely the IP on the VPN is used by others who are also breaking this rule.

We can see your IP is logged on multi accounts. Can you clarify how you are accessing your account?