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  1. E

    Disk space available

    Your tmp folder for your shared service is the root cause. Your sites theme is using this for its images via magick. Please review the plugins you are using for this theme that may be causing this. You may also be able to adjust your settings on your install to clear up tmp files more often.
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    SQL data recovery

    I apologize I confirmed if you wanted a full restore from Dec 2. We restored your data to Dec 2.
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    SQL data recovery

    This has been restored for you. Note this one a one time restore from our backend team and future ones may not be possible without having access to at least our starter plan.
  4. E

    SQL data recovery

    Please confirm you wish for us to attempt to restore the database fully to Dec 2. This will overwrite any existing data and roll back to that time.
  5. E

    SQL data recovery

    I apologize we can not do tables. We may be able to do the full database but this will rollback all data to that date.
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    Internal error. Please refresh the page and try again.

    Can you re-attempt this?
  7. E

    Cannot create Certificate

    This should now auto renew now that it is protected and installed.
  8. E

    SQL data recovery

    We would need to know what table / database needs to be restored so I can see if our backend team can restore this for you.
  9. E

    Cannot create Certificate

    I am sorry you are having issues. I was able to manually install an SSL on our backend for your site and can see this loading at this time. This may take sometime on your local browser / cache to update
  10. E

    Error message (500) when trying to access Control Panel

    You should not notice that unless something is blocking on our end. We see service was restarted on our backend which should have resolved this fully. If you see this blocked again please update this post from the same network are you blocked on so we can review further.
  11. E

    Remove account suspension

    Your account is suspended for not accessing our dashboard. Please access your account at https://x10hosting.com/panel/ to manage the suspension and mark this as active.
  12. E

    problem with connection to site

    At this time based on our how free services are handled you would not be able to remotely insert data to your databases.
  13. E

    Password reset

    There is no hosting account attached to your forum name. Can you provide your domain name for us to review and look this up?
  14. E

    requesting unsuspension

    This service has been restored. You should see this active again in the next1 hour after this reply.
  15. E

    Account cancellation

    Hello, > If it were legal, you'd make it easier to cancel. My ID 82315 I do apologize please feel free to clarify this portion. As mentioned all subscriptions with our system are handled via PayPal. Therefore, you are free at anytime to cancel this. However, I have refunded your latest...
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    what happened to my account

    Do you have a domain listed for this account? I can not see any service attached to the forum name you are posting from to review this issue since the email address is also blurred ( which is fine and understanding)
  17. E

    requesting unsuspension

    This domain has been allowed at this time. Please allow up to 2 hours after this reply for the DNS and changes to resync with your account.
  18. E

    Increase disk size request

    We have cleared some of your tmp files for you and see your utilization is much less now.
  19. E

    Cannot create Certificate

    You should be able to generate a request using a wildcard. Normally the wildcard SSL's complete much quicker than standard for some reason within our system.
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