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  1. M

    Suspended account

    VPNs are prohibited, turn off the VPN and try again. If you get a new error code, please post that.
  2. M

    free account

    If the panel says your service is active, your service would be active
  3. M

    ACME TLS renewal broken?

    There was a prior issue that should be resolved now. As a result of the issue while it was being resolved, automatic renewal would not occur.
  4. M

    Email not receiving or sending

    The email issues with x11 should be resolved now, if you can please try again and verify.
  5. M

    delete my account?

    In most instances, this would not be necessary. You can add a new domain, set that one as the default, and then delete the old one.
  6. M

    Email not receiving or sending

    It was already enabled before on mine. An issue was identified on x11. A fix was attempted, but did not succeed. A case was opened with DirectAdmin to further investigate the matter.
  7. M

    Connection could not be established with SMTP host - Can't send any mail from my website

    It is a must. Servers are not allowed to connect to external SMTP servers.
  8. M

    Connection could not be established with SMTP host - Can't send any mail from my website

    External SMTP is not allowed. Must use localhost
  9. M

    relational features are disabled phpmyadmin

    https://community.x10hosting.com/threads/relational-features-are-disabled.208663/ https://community.x10hosting.com/threads/relational-features-are-disabled.208663/post-983187
  10. M

    Email Account Problem

    Did the error message change at all to something else? Does it say 550 no such recipient now for example instead of authentication required?
  11. M

    Email Account Problem

    Can you follow the instructions listed at this post and see if anything changes. https://community.x10hosting.com/threads/x15-email-issues.210984/
  12. M

    Email Account Problem

    Are you receiving any error when sending to that email?
  13. M

    Important Errors when trying to login / reply for inactive email

    VPNs are not allowed, disable it and try again.
  14. M

    Account suspension

    Multi account unblocks can only be done by replying to the proper forum thread. https://community.x10hosting.com/threads/multi-account-unblock-requests.209963/
  15. M

    I don’t know why, but SSL often disappears

    I’m not seeing any SSL issue on your site. It is still showing on for your site.
  16. M

    login to account

    Generally, this would mean the email or password being supplied is incorrect. Can you attempt a password reset?
  17. M

    Why MY RDP is treated like a VPN

    VPNs / Corporate Networks are not allowed. It will need to be accessed via your actual machine. That RDP server itself is likely not on a residential ISP network.
  18. M

    Unable to visit the control panel

    Are you still showing it with that err_ssl_protocol_error? That is generally a client side issue. https://www.thesslstore.com/blog/fix-err-ssl-protocol-error/
  19. M

    err_ssl_protocol_error

    You are using an improper SSL certificate. Log into the hosting control panel: Account Manager > SSL Certificates > Get Automatic Certificate from ACME Provider
  20. M

    Important Multi-Account Unblock Requests

    This is not a multiple account error message. VPNs are not allowed. Disable it and try again.
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