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  1. stpvoice

    Can't send mail

    Hello, What domain are you trying to send messages to? Thanks.
  2. stpvoice

    I want to delete my account

    Hello, We do not expedite the deletion of suspended accounts.
  3. stpvoice

    installing elgg on softalacious

    Hello, Could you elaborate a bit? What exactly does it take you to? Thanks.
  4. stpvoice

    Qsn about managing default free subdomain

    Resolved; closed.
  5. stpvoice

    ping loss on my web site

    I did warn you not to ask again. Thanks for using x10hosting!
  6. stpvoice

    Qsn about managing default free subdomain

    Hello, Our policy is that you must login to the forums at least once every 31 days to keep your account active. Posting is not required. http://x10hosting.com/forums/ It's done on an account-by-account basis, not site-by-site. Thanks.
  7. stpvoice

    ping loss on my web site

    No. That is final.
  8. stpvoice

    ping loss on my web site

    No. It's permanent.
  9. stpvoice

    request to unsuspend my hosting account

    Hello, As was previously explained here (http://x10hosting.com/forums/free-hosting/159965-ping-loss-my-web-site.html) the suspension is permanent. Duplicate ticket closed.
  10. stpvoice

    use mysql using mysql client

    Hello, Please see: http://x10hosting.com/wiki/MySQL_Information If that's not what you wanted, could you please clarify your question, preferably using full words. Thanks.
  11. stpvoice

    Unable to login to cPanel

    Hello, Please login to the account panel (https://x10hosting.com/control/login.php) with your email address and password, then click "Hosting" in the header bar, then click the "Login to cPanel" button, and see if that works. Thanks.
  12. stpvoice

    changing domain

    Hello, Usually less than an hour, but it can be longer as the system processes all of the requests in the queue chronologically. Thanks.
  13. stpvoice

    account suspended

    No, we don't give second chances where serious violations are involved.
  14. stpvoice

    Domain name error.

    Hello, Even though you can't re-add it, it looks like it still exists somewhere in the backend of your account. Actually navigating to universalscripts.org in a browser results in me seeing your account's directory listing, so it is working. If you can't see it, please clear your browser cache...
  15. stpvoice

    Restoring backup!

    Hello, You just upload files via FTP or using cPanel's file manager. To restore databases create the relevant database in cPanel (http://x10hosting.com/wiki/How_to_Create_a_MySQL_Database_and_User) then use phpMyAdmin to import the backup. Thanks.
  16. stpvoice

    account suspended

    Hello, Using a nulled script is not only in violation of our Terms of Service (to which you agreed upon signup) but it is also illegal. It is taken very seriously here and is dealt with under section 8 of our Terms of Service, resulting in a zero tolerance permanent suspension, meaning you can...
  17. stpvoice

    My website has been suspended for "Unsuported language"

    Hello, If you agree to provide a word-for-word manual translation into one of the supported languages (English, Spanish or French) within 72 hours then your account can be unsuspended. Thanks.
  18. stpvoice

    Domain problem

    No problem. Closed.
  19. stpvoice

    account suspended for inactivity

    Hello, You must login to the forums at least once every 31 days to keep your account active. Posting is not required. Logging in anywhere else does not count. (http://x10hosting.com/forums/) If you hadn't logged in and you are unsuspended, the system would suspend you again on the next check...
  20. stpvoice

    My account was suspended. hep me to resume

    Hello, I will ask a staff member to double check the logs and go from there. I don't have the access to do so myself. "zt" isn't appended to the suspension reason, so there may be hope. Thanks.
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