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Hello, You'd need to open it in the code editor from cPanel's file manager, or from some FTP software. Thanks.

Issue resolved; closed.

Hello, Wordpress on its own is quite heavy on the server. There's not much we can do about the speed, due to the large number of accounts on free hosting. I'd recommend an upgrade to Premium, where there are many fewer accounts per server, thus increasing the allocation of resources per account...

Hello, Unless a file has a php extension the server does not parse the code. You need to remodel the script so that it's a php file with html, rather than the other way around. Thanks.

Hello, As the servers run on a linux based platform, support is very unlikely now or in the near future. Thanks.

Hello, Your account is not suspended. Your site loads fine for me. Please clear your browser cache and try again. Thanks.

Hello, I have unsuspended your account. The unsuspension isn't automatic. Once you've logged in you need to initiate it from the account panel. Thanks.

Hello, Please take 2 screenshots of the cPanel file manager. One at the root directory, and one in public_html, ensuring file/folder names and permissions are visible. You can upload them as attachments into your reply. Thanks.

Hello, The nameservers are: ns1.x10hosting.com and ns2.x10hosting.com Thanks.

Hello, As you created a new account the system would have also automatically created a new corresponding forum account for it, which isn't the one you posted from. The username should be available in the account panel of the new account. We can't help you any further unless you post from the...

Hello, Please paste the contents of the "app.php" script that's showing the error. Thanks.

Hello, Any site can be run here, provided it complies with the Terms of Service and Acceptable Use Policy. http://x10hosting.com/terms Thanks.

Hello, The domain you are talking about is linked to a different forum account than the one you posted from. To verify the legitimacy of the request, we require the account linked to the domain to seek support for their own account. In other words, log into the forum account linked to the...

Hello, The FTP password would be changed with your cPanel password. Other FTP accounts can be changed from cPanel. It can take a bit longer for cPanel changes to go through as it's a different system to the account panel etc. Give it a couple of hours and see if it changes. Thanks.

Hello, I can't see a hosting account linked to the forum account you posted from. Also, the cPanel username you posted "amittte" is owned by another user with a different email address to the one you stated. If that person can't access their account, then they need to post from their account so...

Hello, A scanner detected intentional malware on your account. It's a permanent suspension for violation of the Terms of Service. If you believe this is definitely an error, I can ask our Abuse Compliance Officer to give you more details. Thanks.

Hello, Both work for me. Please clear your browser cache and flush your DNS, then try again. You'll need to restart your browser. Thanks.

Hello, I'm not quite sure what you're asking. Could you clarify? Thanks.

Hello, I can see that with no issues, including the index.php. Please clear your browser cache then try again. Thanks.

Please paste the following text in (do not omit any; paste the whole form), filling in all of the relevant details, and someone will then set your account for deletion after a 14 day waiting period: Remember to place the X inside the parentheses and your cPanel username where indicated.