Search results

  1. Anna

    Resolved Revert to x10host domain

    He's not talking about the domain he has with godaddy, he wants to move FROM that back to the original .x10host.com domain he had You should now be able to reuse that domain, appears at it had not cleared properly from our name servers when you changed to the .com domain initially. You can...
  2. Anna

    Resolved SSL Problem

    You should now be able to access those settings.
  3. Anna

    Resolved Increase Storage Space

    Request denied for now, since you are not using up enough to qualify for the next level (when you use roughly 75% of current limit you can request for the next increase).
  4. Anna

    Resolved Increase Storage Space

    .trash works as intended, it does purge automatically (though it only purges files that has been in there for 30 days). The fact sending to .trash is default is also by intention, that way the users can recover deleted files should they by mistake delete the wrong one(s).
  5. Anna

    Resolved Recover website

    I have now restored the backup of your account.
  6. Anna

    Resolved Server 500 error

    Error 500 is also common with a scripting problem, could possibly be due to wrong php version being set, by default users have php 7.2 but can chose both newer and older versions if needed (under extra features). Information about the cause would likely be found in the error log that you can...
  7. Anna

    Resolved I want to change theme from basic to x3 but no change theme button on right top of control panel.

    That is no longer an option since we do not use cPanel for free hosting anymore (was changed about a year ago).
  8. Anna

    Resolved Recover website

    Seeing as you marked it as resolved, do you no longer require the backup to be restored?
  9. Anna

    Resolved FTP and Cpanel wont login...

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  10. Anna

    Resolved FTP and Cpanel wont login...

    Due to the automated suspension/terminations being halted we did run a manual purge in early March 2020 (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are...
  11. Anna

    Resolved FTP and Cpanel wont login...

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  12. Anna

    Resolved Can't get into DirectAdmin

    We block VPN services in general as that could be used as a means to among other things bypass country restrictions (we do not provide free hosting in all countries, some cases we're simply not allowed due to trade regulations, other cases it is a choice based on abuse).
  13. Anna

    Resolved Get 404 error when trying to edit website

    Believe it is under general settings. Where you set site url and wordpress url or some like that.
  14. Anna

    Resolved Account restoration - "apache functioning normally"

    Just make sure you login every 30 days to avoid it happening again. Next time there may not be an option to restore as there normally isn't. Note that relying on email reminders is not advised as those sometimes fail.
  15. Anna

    Resolved Can't get into DirectAdmin

    Are you using any kind of proxyor VPN on your computer? The IP seen by the SSO page is one registered to AT&T, but the one DirectAdmin sees belongs to Cloudflare. Them seeing different IPs is a problem as the connection between SSO page and DirectAdmin is tied to your IP (per session) as a...
  16. Anna

    Resolved Hosting sided Database problems

    First of all you should be posting any hosting related questions in "Free Hosting" which is the support section so I'm moving this post to the correct place. The cause of your increased diskspace is the ~300 mb you have in .trash. It will empty it self by deleting files that has been in there...
  17. Anna

    Resolved Recover website

    I can go ahead with the restoration, just be aware that everything will then be wiped and back to the way they were when we did the initial migrations. Do you have any data (such as a database or emails) that you need to backup before we proceed? Easiest way to backup emails is to download to a...
  18. Anna

    Resolved Get 404 error when trying to edit website

    Looks like somewhere along with the update your site started redirecting to https rather then using regular http, this is the root issue actually since free hosting does not fully support ssl (the only certificate available would be the server one which is not valid for your domain and would...
  19. Anna

    Resolved Can't get into DirectAdmin

    Could you please try now? I see nothing that would cause a big problem and I made a small adjustment that hopefully sorted it out If it still fails please try clearing your cookies (x10 related session cookies specifically) as well as your browser cache?
  20. Anna

    Resolved Can't sign in

    There is no hosting account associated with the forum account you are posting from. Further more signups have been closed for little over a year now, so if you had a signup process going it would be at least that long ago it started so likely it was halted due to our maintenance that started...
Top