You can check your account status in your account panel, http://x10hosting.com/control/login.php
Check whether you are suspended or not.
Also what is your domain name ?
Hello i think there is no need to cancel account. Once your parked domain is removed you can use it anywhere you want.
-> The deletion of account are done by Account Managers ,We can just Escalate your request to them.
We cannot provide a specify ETA for it.
Your main domain...