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  1. Anna

    Can't access DirectAdmin or Email - "Connection has timed out"

    Your account as been redone. Let me know if there still are any issues
  2. Anna

    Cpanel is not working on X11

    Do you get any errors? DirectAdmin works perfectly fine for my account on x11
  3. Anna

    Can not access wordpress either from the admin / web

    What does it say in your error log? You will find it under "System Info & Files->Site Summary / Statistics / Logs". That is a wordpress thrown error and would indicate that there is something wrong with wordpress itself rather then a serverside error.
  4. Anna

    403 Forbidden

    Do you have an index file (ie index.html, index.php)? If you have a designated landing page with a different name you'll have to tell the server you want that to load by default, or change its name (and any links going to that file). To tell the server that your landing page should be the one...
  5. Anna

    Can't access DirectAdmin or Email - "Connection has timed out"

    I have alerted the admin in charge of the migrations about that, he's usually fairly quick on it
  6. Anna

    Help Domain

    You can stick with that if you want, just remember that if you want subdomains, email etc you will need to update at your registrar as well. I put admin on the case so hopefully they solve any issues with dns as well, I did see a couple odd things when I dug around
  7. Anna

    My two factor authentication is active - Cannot access my account

    Would you mind if I set a temp password for DA and attempt to login to your account, to verify if the issue is account or connection?
  8. Anna

    My two factor authentication is active - Cannot access my account

    The direct login link for DA as noted by spacresx would only accept a username (dtfx10m2) Good to know you can login through ftp, that means the issue is not an IP block in place at least.
  9. Anna

    My two factor authentication is active - Cannot access my account

    I agree that something is in the works, your IP is not blocked, I have been looking at a possible chance that the failed two-steps have blocked it somewhere other then our firewall, and it is not in the other known place.
  10. Anna

    My two factor authentication is active - Cannot access my account

    foxstats forum account is associated with that domain... For SSO page and server nothing is changed, it is ONLY when you login here at the forums that you should be using foxstats as your username.
  11. Anna

    My two factor authentication is active - Cannot access my account

    The foxstats account was created in 2016, likely together with an hosting account you created at that point. I can only see the email that is tied for the SSO login (which is the same as you posted earlier), I can not see any email addresses associated with forum accounts here at the forums so I...
  12. Anna

    My two factor authentication is active - Cannot access my account

    I have turned it off. For future support requests, please try and use the proper forum account.
  13. Anna

    My two factor authentication is active - Cannot access my account

    Your IP is not currently blocked. For security reasons I can not make any changes to an account when the request does not come from the verified accountholder. That said, I have tested with my account and even with two-step auth on I could login through SSO without being prompted to use the...
  14. Anna

    My two factor authentication is active - Cannot access my account

    Actually, you could probably try logging in through the sso page, we have implemented some changes that should make it possible to always login through that page, regardless of mismatched passwords. I can unfortunately not tell you what email address that forum account is under, but since it is...
  15. Anna

    Help Domain

    That would be something you do at your domain registrars end, login to the controlpanel there. You'll need to switch the domain back to using their nameservers (they can help you with what those are if they are not readily available). Set the A record for the domain to point to: 198.91.81.15
  16. Anna

    Can't login to admin I need to get my website

    Logins through the main site should now always work as long as you have a proper password for that.
  17. Anna

    Help Domain

    If you do not need mail etc you can always use the registrars NS and point the A record to our IP (any subdomain etc you add will need to be added at registrar as well in that case), could be a way around it for now if nothing else.
  18. Anna

    Help Domain

    I think you might be on to something, I did a little digging around and have informed higherups of my findinga as it appears to me there is a slight inconsistency with NS. He's using our name servers, so those should not be touched unless he wants to point something elsewhere.
  19. Anna

    Ran out of disk space again.

    Afraid not, there would have to be at least 7 days before another upgrade can be made. You do have over 200 mb in mails though, perhaps you can clear some of that out to alleviate the direct problem. If you need more diskspace urgently I can suggest upgrading to our premium hosting...
  20. Anna

    My site down - Apache is functioning normally message

    I have uploaded a copy of the database from the old server to the root of your account. However, for support requests it is advised to use the forum account that is actually linked with the hosting account you want support for, this makes it easier for us to find your account as well as verify...
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