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  1. Anna

    Disqus API problem

    Hello, Could you check if it works now? I have made a small modification to our firewall.
  2. Anna

    ftp server problem

    what errors do you get if any?
  3. Anna

    files .htaccess

    The problem was the two rows you had trying to override php.ini settings. That is not an option available to free hosting. Although the file uploading script you have on there violates TOS, we are not a filehosting service. Your account has therefor been suspended.
  4. Anna

    problem phpmyadmin

    Hello, Please try now.
  5. Anna

    im suspended *no vb licence*

    License number verified as being phony. Suspension is permanent.
  6. Anna

    im suspended *no vb licence*

    I see no file containing a proper license number, nor is it attached to the files where it normally should. I see the file called LICENSE though, which is not what no licence # refers to. If you did not buy it from http://www.vbulletin.com/, it is most likely a nulled copy you bought...
  7. Anna

    resolve suspension

    Correct. The account will eventually be deleted from the server.
  8. Anna

    Question on Language Part of TOS

    Correct. Only way to get around that is making sure there's always an easily available translation. The language rule does not apply to our premium hosting though. We wouldn't hit down if there's only a few posts made in a non-supported language though.
  9. Anna

    renew my account

    Can't do. Suspension is permanent, which means the account has been locked. It will however be purged from the system eventually. That will be no sooner then after at least 14 days has passed since the suspension was placed on your account.
  10. Anna

    Upgrade from free hosting

    To upgrade to premium you'd need to go over to the premium site and purchase it: http://x10premium.com Once you registered and paid, open a ticket in the premium clients area and request your free account to be moved over, don't forget to include at least your current cPanel username so we know...
  11. Anna

    Account Deletion

    We do not delete forum accounts. For getting the hosting account deleted: cPanel username: ( ) Inserting an X inside the parentheses signifies that I have made all necessary backups of my free hosting account and will not hold x10Hosting responsible for any data I am unable to recover after my...
  12. Anna

    Account Deletion

    We do not delete forum accounts.
  13. Anna

    Addon domain emails

    Are you trying to receive them at a local mail app, in other words using pop3? Do the sender get any mail delivery failure or other error messages?
  14. Anna

    Just want to know

    We have made a few changes to ftp, mainly to prevent abuse in the form of people uploading large files and using our service for a storage entity, which we are not. Further more most of the larger files were also violating US copyright laws. We left the option to upload a bit larger files...
  15. Anna

    Troubles converting from phpBB2 to phpBB3

    Although Prime does double the alloted the resources your account can use, there's still limits. There's limits on Illuminated as well. That is a snippet from the logs, at which point your account were using one full CPU plus 35% of a second one. Even with Primes doubled allotment that would be...
  16. Anna

    Mistaken Activity

    Any good reason said page uses googles header? Because that would be what caused your account to be suspended, together with the fact the page actually looks similar to googles gmail login. header ('Location: https://www.google.com/accounts/ServiceLoginAuth?service=mail '); Due to this, the...
  17. Anna

    Drupal HTTP requests fail

    The rule has been in place for a few weeks, it is possible that Drupal 6 had a different approach to it, or that it used another site/IP that has already been made into an exception. I'll relay the information, this would most likely be something we can set an exception for.
  18. Anna

    Drupal HTTP requests fail

    Not currently. What are Drupal trying to connect to? If it is of common interest there may be a chance to make an exception for it in the firewall. To do this we'd need the IP of the site Drupal is connecting to.
  19. Anna

    Please Un-suspended my Account.

    We will not expedite deletion of a suspended account. IT will be deleted after no less then 14 days has passed since it got suspended. Once the suspended account is deleted, you can technically sign up for a new account, as long as your country is not blocked from creating new accounts, in...
  20. Anna

    paying with alertpay

    I believe our premium hosting can be purchased with AlertPay, it is a different billing system.
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