Search results

  1. E

    Website Terminated yet site still up and running

    Service is active and online. However, you must access your client dashboard one more time to prevent this from being fully removed. Please note you also must access your dashboard as indicated in the emails sent at least once every 30 days.
  2. E

    Why my account has been suspended

    At this time you will need to unsuspend your s service via your dashboard as indicated above. If you come across issues doing this please let us know.
  3. E

    Recover lost websites from terminated service?

    We can see you may have already created a new service since we can only have one service per account we may not be able to restore anything to this newer one.
  4. E

    Important

    What error did you receive when attempting to readd the .x10host domain?
  5. E

    Important

    You should have access to the files and domain if you can now load the site previously stated
  6. E

    Important

    I can confirm there is no IP block on your most recent IP logs. Can you confirm if you can access this URL at this time : https://x12.x10hosting.com:2222/ As for restoring the service back to that point I will have to check with our backend team.
  7. E

    Unlocking my account

    You should see service restored and access granted.
  8. E

    Please unsuspend.

    You should see this marked as active. Please note this account has been active and online but the dashboard was incorrectly stating it was in a suspended state.
  9. E

    Domain Deleted and won't let me create another one

    You indeed are over your limit space and the domains file are still in place. You would need to re-add the original domain to your service as this is the one assigned when you signed up. You should be able to do this under the domain management section.
  10. E

    Unsuspension failed.

    This is happening because your account is already active and not suspended. > THIS KEEPS HAPENING OVER AND OVER, PLEASE HELP. THANKS IN ADVANCE The underlying reason is due to not accessing your service within the 30 day limit. I have manually marked the account as active and you should see...
  11. E

    Important

    There is no service attached to your current forum name. We require support request be done from the forum account attached to the hosting service s owe can verify ownership and make changes as needed. If you do not know your forum name assigned this should be under your dashboard with us.
  12. E

    requesting unsuspension

    This has been replied to via your other post regarding the issue. We have allowed this secondary domain.
  13. E

    requesting unsuspension

    You seemed to have attempted to add a similar domain. I have also allowed this domain while our team reviews it fully.
  14. E

    Unable to Access Hosting Control Panel

    re-attempt access please
  15. E

    requesting unsuspension

    You should see service active again in the next 1 hour
  16. E

    requesting unsuspension

    I have reviewed this and you should see service restored and active again in the next 1 hour!
  17. E

    Login Problem Help

    China has not been allowed to use our services for sometime now.
  18. E

    Can't Access Control Panel - Help needed!

    This should have been resolved in your secondary ticket.
  19. E

    X11.c10hosting.com:2222 -no access

    Your IP was blocked due to attempting to access SSH. Please note SSH is not enabled or allowed via our free services. I have removed the block at this time.
  20. E

    SSL Certificate

    We can see SSL is enabled. Please make sure that you refresh and reload to attempt this again
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