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Thank you for being a long term user! I reviewed this for you and while the emails may have been sent out of sync we can confirm you have not accessed your hosting dashboard in over 90 days before today. This is the reason for your account being terminated. With that said I have restored...

I will let our backend team know we can remove the existing service and attempt to restore your old. While we do appreciate the support you do not need to update or upgrade to any packages for this to be done.

You can not delete your trash folder. You can go into this folder and manually delete files as you need.

We have backups on our cold and active servers as we do for everyone. The issue as stated is you already created a new account and our system wont let us restore it to the same client dashboard in that case since only one account is allowed. Please let us know if you wish for us to remove this...

Hello, You did not sign in within 24 hours of being restored. You will need to access your dashboard within 24 hours of this ticket reply in order for our system to mark this as active again.

I can see our system did suspend service and send you an email. I can also see it sent you an email stating you would be terminated if you did not access your account all before it was terminated. That said I have provided a one time restore to this service. Please make sure you access your...

What is your new error once this VPN is disabled? Please provide the code here

Your IP was indeed blocked in our system. The reason for this block is too many failed attempts to your email account from your local machine. I have unblocked it at at this time. You will need to correct that issue locally to prevent this from happening again

Please re-attempt as x11 was having some brief maintenance earlier today.

Please re-attempt as x11 was having some brief maintenance earlier today.

I have provided a restore to this service for being a long term member! In the future please attempt to make sure you are accessing the dashboard at least once every 30 day. Please allow up to an hour for the DNS to update locally

I have restored the service as requested! Please allow an hour for the DNS to update locally. FWIW anyone else who comes across this thread this is how you request restores of a terminated service. Honest and understanding!

We can see you have already re-created a new service which means we are not able to currently restore the previous. Please clarify if you wish for us to to remove this new service and restore the old. Please note you have not accessed the server in over 60 days and this restore is being done...

I can see the domain and service is active. If you are seeing anything else you may still need to wait until the local DNS updates on your end.

This was already approved via your secondary post.

You should see this resolved in the next 1 hour once DNS updates.

You should see this active. Please note the service was active and this was only a bug within our dashboard backend UI. The domain and control panel should have remained live during this time.

I see this service is active.

You should see service restored in the next 1 hour.

You have no active services attached to this forum account.