Please try a manual renewal this time around. The process for a manual renewal is the same as getting it for the first time by using the Get Automatic Certification from ACME Provider
It was already enabled before on mine. An issue was identified on x11. A fix was attempted, but did not succeed. A case was opened with DirectAdmin to further investigate the matter.
Multi account unblocks can only be done by replying to the proper forum thread. https://community.x10hosting.com/threads/multi-account-unblock-requests.209963/