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  1. Dead-i

    finding specific server and feature information?

    Hi, What issue are you having with your Elgg installation? We run Apache with mod_rewrite enabled, PHP 5.5, and MySQL 5. I can't see any problems with the requirements you provided. Thank you,
  2. Dead-i

    Changing MX entries for google apps

    Hi, To set MX Entries, you would need to switch to our cPanel x3 theme. Please click "Switch Theme" in the top right, and choose "Switch to cPanel x3". On your cPanel home page, there will be an icon for MX Entries. ;) Thank you,
  3. Dead-i

    Account Suspended Can't Reclaim Domain

    Hello, Although we haven't offered .x10hosting.com domains in a long time, you can sign up for .x10host.com domains. It looks like eureka.x10host.com is already taken by an active account. ;) Thank you,
  4. Dead-i

    Error establishing a database connection

    Hello, The database credentials in your "wp-config.php" file are incorrect. Please ensure your configuration matches your database's credentials. :) Thank you,
  5. Dead-i

    Account Suspended Can't Reclaim Domain

    Hi, What domain are you trying to claim? :) Thank you,
  6. Dead-i

    Updated page in file manager not work

    Hi Mimi, I'm not so sure where you are seeing this. Please could you provide me with a screenshot? Thank you,
  7. Dead-i

    Account unexpectedly deleted

    Hello theninj2, I'm sorry for the delay. Your account was suspended because a suspicious file was uploaded to your account. In your dispute, a staff member asked for an explanation as to where the file came from. The dispute was closed after no reply was received, and there are no known issues...
  8. Dead-i

    Account Suspended & Cannot log in!?

    Hi, The system automatically suspends your account based on the last date you successfully logged in, which is 9th July. I have unsuspended your account, but it will be suspended again automatically if you do not sign in to your control panel. Are you still having problems signing in? It...
  9. Dead-i

    Cant Reclaim Account

    Hi indigent, Your website was suspended for 31 days of inactivity, and subsequently terminated after a further 21 days. Although Prime upgrades remove the inactivity requirement, it looks like your Prime membership expired on 29th October 2013. Have you purchased an account upgrade since then...
  10. Dead-i

    Files deleted

    Hi, On our free hosting service, files exceeding 10MB are automatically removed by the server. Since we are a website hosting company, this rule is in place to stop those who use the service for file sharing. I would recommend you store your games externally, and then link to them from your...
  11. Dead-i

    Disk Space Quota Increase

    Hi, Your account has been upgraded for unmetered disk space. :) Thank you,
  12. Dead-i

    Disk Space Quota Increase

    Hi evzwnaras67, I can't find a hosting account linked to your forum account. Please could you request extra disk space from the forum account associated with your hosting account? You can do this by clicking "Support" in the top right of cPanel. :) Thank you,
  13. Dead-i

    I cant access my contro panel

    Hi, I'm sorry for the trouble. Since our hosting service is completely free, we have an "inactivity policy" to prevent unused, old accounts from consuming resources on our servers. This policy allows us to continue to provide our free hosting services, and several other hosting companies have...
  14. Dead-i

    Updated page in file manager not work

    Hi Mimi, Yes, you can use the "New File" icon to create it, since it looks like you don't have .htaccess file already. Once you have made your .htaccess file, you can then select it, and choose the "Code Edit" button at the top. Once you have pasted the line inside, just click "Save changes"...
  15. Dead-i

    Why are some questions not answered?

    Hi, I am very sorry for the delay. I have corrected the corrupted DNS entry, and I have also added your domain as a Parked Domain on your account. Your site now appears to be loading. :) Thank you,
  16. Dead-i

    Updated page in file manager not work

    Hi, This might be due to server-side caching. Please could you disable Varnish caching, and try again? :) https://x10hosting.com/support/general/varnish-cache Thank you,
  17. Dead-i

    Questio

    Hi, Although this should not be a problem, please try disabling Varnish caching if you do run into that issue. ;) Thank you,
  18. Dead-i

    Delete Account

    Hi, You can cancel your x10Hosting account by going to "Settings" and clicking "Delete Account" in cPanel. Please see this article for more information. We do not delete forum accounts. ;) Thank you,
  19. Dead-i

    Please Help White page when I login

    Hi, Since you are now on x10Premium, please could you try signing in at this URL instead? https://clients.x10premium.com/ Thank you,
  20. Dead-i

    Can I get my hosting account space upgraded to unmated ?

    Hi, I have upgraded your disk space to unmetered. However, please remember that photo and video galleries are still limited to 512MB. ;) Your disk space can be seen from the cPanel x3 theme, rather than the x10Hosting Basic theme. Please click the "Switch Theme" button in the top right of...
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