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  1. garrettroyce

    Resolved Website won't load, times out

    No problem. This way is a little more efficient as it won't try to parse an html file if the php file doesn't already exist. So if you ever run a site with a million hits a day, remember that your old pal Garrett hooked you with with the best RewriteRules.
  2. garrettroyce

    Resolved Can’t Access CPanel

    Ok. I'm going to see if an admin can use this information to figure it out. If you use this link, make sure you also go to https://x10hosting.com/main/sso as often as possible. This is the only way you will not get suspended. Don't bookmark the site or anything else so you don't forget. For the...
  3. garrettroyce

    Resolved Updating My Domain

    https://wordpress.org/support/article/editing-wp-config-php/
  4. garrettroyce

    Resolved Updating My Domain

    config.php is an example. It really could be anything. It could be a .ini file, or .inc file, or something totally different. The file name could be database.xml or settings.json. Without knowing more it's impossible to say. What software are you using? Wordpress, Joomla, Drupal, SMF, etc. etc.?
  5. garrettroyce

    Resolved Can’t Access CPanel

    Can you log in here? https://x11.x10hosting.com:2222 DO NOT USE THIS LINK AFTER TESTING. YOUR ACCOUNT WILL GO INACTIVE IF YOU ONLY USE THIS LINK.
  6. garrettroyce

    New account signup

    x10hosting free users (and future users!): Please note that signups are currently disabled while the last finishing touches are applied after updating to DirectAdmin. Until the new system is at 100%, the registration page is disabled. If you have a forum account, click here to subscribe to...
  7. garrettroyce

    Apache is functioning normally

    x10hosting free users: As you might recall from here https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/, x10hosting free users were changed to a different website management software, called DirectAdmin. Users who did not log in starting in November and ending in...
  8. garrettroyce

    Resolved Account is not unsuspended

    Accounts are terminated automatically once they're suspended. Since registration is not quite done yet, we can let it be for the moment. Please check back in a week or so and see if you can sign up. If it won't let you, then we'll have to evaluate it at that time.
  9. garrettroyce

    Resolved x10Hosting Affiliate Program Credentials Forgotten

    @juliusal bumping for admin review Is it possible the wrong email was on file for you? Do you have an old one you don't check anymore?
  10. garrettroyce

    Resolved Website won't load, times out

    @moarinfo Is your issue resolved? Please let us know if you need any further assistance. This thread will be closed soon for inactivity. Thank you.
  11. garrettroyce

    Resolved The PHP temporary folder is not set in php.ini

    If you go to DirectAdmin -> Extras -> Select PHP version, you can change a lot of things. Be careful with these settings because setting something like a max_upload of 142344MB could cause a problem if a visitor to your website uploads a large file and you don't want them to. Set your limits to...
  12. garrettroyce

    Resolved Updating My Domain

    It could be, depending on what your configuration is. Outgoing database connections are not enabled, so your database must be set within DirectAdmin. The only valid options for your database host are the IP 127.0.0.1 or the hostname localhost. Anything else will not work. In example...
  13. garrettroyce

    Resolved Something happens with my account and my domain :(

    Your last login prior to the last termination cycle was November 2019, so you hadn't logged in for about 5 months. You must log in every 30 days (not once a month) to keep your account active. Only logins to https://x10hosting.com/sso/main count; logging in to this forum, FTP, and DirectAdmin do...
  14. garrettroyce

    Resolved Can’t Access CPanel

    I'm not 100% sure why you can't login. I think it's because your login is not being passed from the SSO to DirectAdmin; I'll ask an admin for help. Your past login history is not very good. Inactivity suspensions are going to be enforced more strictly soon and I don't want to have you get...
  15. garrettroyce

    Resolved Unable to access Account

    Your version of Safari does not support the certificate. Either update Safari or try this: https://apple.stackexchange.com/questions/301098/how-do-i-bypass-this-connection-is-not-private-warnings-in-safari
  16. garrettroyce

    Resolved Can't access my Cpanel or any back-end

    The database must be "localhost" or "127.0.0.1". Anything else will not work. I believe that outgoing SQL is also blocked. Since you are using Cloudflare, make sure they have the A record 198.91.81.14. Once you do that, clear your browser cache, clear your DNS cache, and try again. If you get...
  17. garrettroyce

    Resolved Updating My Domain

    Your FTP client should use a different server. Before the server was like xo#.x10hosting.com. Now you should use [yoursite.x10.mx] (or whatever your site is). You can also use x12.x10hosting.com, which is your server's name. Don't put the ftp part. ftp.yoursite.example will not work.
  18. garrettroyce

    Resolved Can't edit web page because site builder no longer appears when I log in

    This is the correct answer. Consider using a CMS like Joomla, Wordpress, etc. etc. from Softaculous. You really just have to pick a theme and then drop some customizations on it. Make sure you gear it towards a website and not a blog, since most of the options are going to route you that way...
  19. garrettroyce

    Resolved Unable to access Account

    I think the problem may be that your browser is not set up to handle the SSL certificate x10 uses. Does your error look like this? https://community.letsencrypt.org/t/ssl-on-safari-fails-but-others-work-fine/75942
  20. garrettroyce

    Resolved Cpanel redirect

    Your last login was in November 2019. All free hosting accounts are required to log in every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. FTP, Forum, and DirectAdmin logins do not count. I'm requesting an admin to see if your account can be restored.
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