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Your site is giving an error code 500. Please check your error logs in DirectAdmin to see the cause. Sometimes this is caused by having no index file (index.html, index.php, etc.) in your folder. It is also caused if permissions are wrong. Files need to be 0644 (owner read/write, everyone else...

You cannot see your site at 162.XXX.XXX.XXX Your site is now at 198.XXX.XXX.XXX These are two different servers, so they won't communicate. The 500 error will put some information in your log about what caused it. Please open DirectAdmin and check your error logs.

I'm sorry, support is only offered in English for free hosting. Your account did not transfer properly. I'm requesting an admin for help.

I don't see that issue; I see a 500 error. Please open your error log and let us know what it says. It can be a problem with your PHP script or something easy like a file permission.

Sounds like a bad plugin or theme is causing the menus to not appear. I believe you can set Wordpress to have an admin theme; maybe you can use the official theme just for admins and see if that helps?

@josephincharge54 Have you made any progress on this issue? Please let us know if you need any further assistance or this thread will be closed for inactivity. Thank you.

No problem! Please let us know if anything else comes up.

What folder? It should be: ~/domains/gcdewas.x10.mx/public_html Files need to be 0644 permissions and folders need to be 0755

Your site is unsuspended and working. Your issue is not related. Your site was removed, but a backup probably exists. Please keep the thread clear of side comments so that the original poster doesn't get lost in these responses.

Please see the sticky at the top of this forum.

I have manually unsuspended your account. The admin team is doing work, so possibly you are seeing some anomaly. Please let us know if it happens again.

I get PHP errors on your non-https site and it does not redirect me. Your https site has security errors. Consider using CloudFlare (or etc.) on x10hosting free (premium is different). It's about the only way to do this and get proper security. You must use flexible mode when you turn the...

I gotta say, personally I disagree with their decision to require such a new version of SQL since it's such a hard thing to update. It's not even in the official CentOS repos. If x10hosting was my service, I absolutely would not commit to this being ready in the next year, let alone by the...

Are you installing from Softaculous (in DirectAdmin) or are you uploading the files yourself?

I haven't found an official source, but I wrote an article in the FAQ in my signature. http://gjr.x10.mx/#mail

Is this for DirectAdmin, x10 SSO, or maybe something else? Sometimes, when a user account was moved to the new system, the password got messed up. Please try changing your password and if that doesn't work, I can get someone to look further into it. https://x10hosting.com/sso/login/forgotten

403 is a different error. Can you please check your error log? You can find it in DirectAdmin. Typically, it means the filesystem permissions are wrong. Files should be 0644 (owner read/write access, everyone else read only) and folders should be 0755 (owner read/write and enter directory...