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  1. garrettroyce

    Resolved Can't access my website. An error has occurred forwarding your sign in.

    Your last login prior to inactive account purging was in 2019. In March this year, inactive accounts were purged that were past the 30 day suspension plus 3 week grace period. Your account was inactive much longer and was purged. Until March 22, these accounts were allowed to be restored no...
  2. garrettroyce

    Resolved Problem with compressed XML sitemap

    I have no PM from you, but as long as you're happy, then everything is good.
  3. garrettroyce

    Resolved Can't receive emails

    @bamboohu were you able to get email working? Please let us know if you need any further assistance or this thread will be closed for inactivity. Thank you.
  4. garrettroyce

    Resolved x10Hosting Affiliate Program Credentials Forgotten

    do you have discord @juliusal ? I would recommend talking to the head admin directly. We've been trying to relay messages back and forth, but it's taking a long time to get a response for you. If you would like to talk to him, please join our discord: https://discord.gg/zV7xWED If Corey is...
  5. garrettroyce

    Resolved There is a problem with your request

    I'll ask an admin to evaluate this block. Usually, these abuse blocks are there from past abuses and don't get removed. Please do not use the listed services because they will also get you blocked.
  6. garrettroyce

    Resolved Problem with compressed XML sitemap

    [] means any character in the brackets and since . is the only character, only it can be matched. \. means only literal . can be matched. It's a preferential thing. I try to avoid escape character hell with things like /\/\ and "/"" because they're hard to read, but it's just my style. When you...
  7. garrettroyce

    Resolved Account reactivation following migration

    IP address suggests sxwengx1
  8. garrettroyce

    Resolved Question about php.ini file for wordpress?

    Upload via DirectAdmin to wp-content/themes/ You should be able to install it then. php.ini is generally only changed by admins. You can override some things, but I think it's better to just do this one manually and if you have a continued problem, then we can go through the extra steps.
  9. garrettroyce

    Resolved Can't upload files

    I'm not sure. It may be a better question for a PHP expert. I haven't programmed in PHP since 5.3 was new. Maybe the software you use has a new version that works with PHP 7+?
  10. garrettroyce

    Resolved Can't upload files

    I'm just showing the function exists. Even if the function is called wrong, that's a different error message than function undefined. I'm thinking there's something to do with PHP versions. Have you tried using 5.x instead of 7? Maybe namespacing is hiding normal functions? edit: check output...
  11. garrettroyce

    Resolved Can't upload files

    Can you put this text in a file in your public_html and then go to it? test.php: <?php var_dump(function_exists('json_encode')); ?> It works for me, showing that json_encode() exists. I'm using native PHP. http://gjr.x10.mx/test.php
  12. garrettroyce

    Resolved Problem with compressed XML sitemap

    I figured out what I did wrong yesterday. I thought I disabled .gz file filtering, but I used the command wrong. After an hour, I was pretty fed up with troubleshooting this :banghead: Put this in your .htaccess file in the folder where you have your sitemaps <FilesMatch "[.]xml[.]gz$">...
  13. garrettroyce

    Resolved "An error has occurred forwarding your sign in"

    Your last prior login was in 2019. Your account would have been deleted for inactivity in March. In the future, make sure you log in to x10 every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. Forum logins and FTP logins do not count. Please don't rely on...
  14. garrettroyce

    Resolved No DNS/namesever option in DirectAdmin

    The DNS editing capabilities of DirectAdmin are not what they were in cPanel and setting nameservers for your .x10.mx domain is not possible. You would need a domain that allows you to specify the nameservers; you can get free and paid domains from a number of places.
  15. garrettroyce

    Resolved Can't upload files

    What version are you using? Can you try using the native PHP?
  16. garrettroyce

    Resolved Account reactivation following migration

    I'll flag the post. Sometimes the forum account and hosting account are de-synched. Maybe an admin can see more than I can.
  17. garrettroyce

    Resolved issues with cPanel

    x10 switched to DirectAdmin and stopped using cPanel about half a year ago https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/
  18. garrettroyce

    Resolved CPanel Access Issue

    Root will not work. You'll need to create a database in DirectAdmin and that will also lead you through creating a user. DirectAdmin -> Account Manager -> MySQL
  19. garrettroyce

    Resolved Domain gone from my C-panel & can't re-add it

    I'm requesting an admin look into this. With DirectAdmin, I lack sufficient access.
  20. garrettroyce

    Resolved Cannot access cPanel; "An error has ocurred forwarding your sign in" message

    Your last prior website was in 2019. Your account was deleted for inactivity in March. In the future, make sure you log in every 30 days (not once a month). Only logins to https://x10hosting.com/sso/main count. Logins to FTP and the forum do not count. Please do not rely on emails as they can be...
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