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I split your post into a new thread because your issue is actually different. What happened is in 2015, Prime Membership was no longer offered, and any accounts that were Prime, would have expired. But, x10 did allow these accounts to stay on the Prime server, even after expiration. If you were...

Your best option is to use CloudFlare or etc. They connect to x10, then proxy the connection securely to your users. If you require more freedom over your SSL certificate, you would probably have to go to x10premium. But, most people using CloudFlare are happy and SSL is a headache that...

Strange... I'm using those exact settings and it works fine for me. It looks like the outgoing mail is the problem, specifically. I have it working in both Thunderbird and the GMail website (except my server is x12). What program are you using?

replacing the HTTP server program may affect this. Please try it now and see if it's any different. I replied to your PM as well.

Your site appears to be working for me now @jcinycx1 . Can you try to clear your cache and load the site? Make sure your custom domains are pointing to the right server as well. A records for you are 198.91.81.14 (because your server is x14).

Please see here: x14 Conenction Timed Out username@yourdomain.example (unless you create more accounts, which can be anything at any of your domains) Full email address Whatever you want; this is just for display Whatever you want; this is just for display Depends on what you want. IMAP syncs...

I don't have access to see what your domains are; only your "primary" domain is visible, which is your .x10.mx or whatever you chose at signup. I'm wondering if changing the HTTP server has any effect on this.

@Anna @gnomiox1 Bumping for admin review

@eurolimi I'm sorry for the late reply; do you have SSL turned on for this domain? If you do, then your files are served out of the directory ~/domains/[some domain]/private_html by default. SSL certificates for your site would be invalid if you use this option.

@corinnac Were you able to get this resolved? Please let us know if you need further assistance or this thread will be closed for inactivity.

@stefy97100 @Anna Please let me know if this issue is resolved; either the space increase is not needed, has been done, or is still being requested.

@colourmu Were you able to resolve your issue? Please let us know or this thread will be closed soon for inactivity.

Once you're on the https://x10hosting.com/sso/main page, you're good to go. So, maybe after "sign in" and before "open cpanel" ?

Prime membership was removed in about 2015. If you were billed for it past then, please let us know, but do not post anything in more detail. Prime accounts were allowed to "stay prime" even though the plan was removed, not offered, and not billed since 2015, but in December, they were...

Your last prior login was in November. In December, your account was eligible for suspension, followed by deletion in January. Pending deletions were processed in March, and restorations were done until April. Please don't wait for things to get really bad before you ask for help; these things...

Interesting. If anything, it sounds like an issue with DirectAdmin. Maybe it doesn't handle that specific file correctly.

Thanks for doing this research, but the admin team is rolling out a different HTTP server, since the current one is locking up. Please see the update here: https://x10hosting.com/community/threads/servers-are-currently-having-some-work-done.207978/

In case you are following this thread, a change in HTTP server is rolling out to all servers. Please follow this thread: https://x10hosting.com/community/threads/servers-are-currently-having-some-work-done.207978/

No one here would have the ability to offer you anything for premium hosting since we all just do free. You can use the contact form on the https://x10premium.com site for any pre-sales inquiries.

I'm sorry, I didn't get an update today, but I haven't forgotten you all. I'll get one tomorrow. Last time I spoke with the head admin, he was working on getting an alternate HTTP server that worked better for us in the past.