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Don't use the "ssl enabled" button. It assumes you're using the builtin SSL function. But, you're actually not using SSL; you're using non-SSL and CloudFlare is proxying your website and users are connected via SSL to the proxy. Make sure your files are in ~/domains/[your domain]/public_html ...

Your website works fine in SSL and non-SSL for me. Unless you are talking about a subdomain or private area that I can't access, you may just have a caching problem. Clear your browser's cache and try it again. If you still have an error, please let us know what domain you are talking about...

I would suspect your account has been purged. Your last previous login was in November of 2019. In December, your account would be eligible for suspension. In January, your account would be eligible for deletion. In March, accounts were actually deleted. Throughout March and early April, these...

It looks like x13 is running normally. Are you able to log in to DirectAdmin now?

Right now I see that your requests are going through CloudFlare, and CloudFlare does not handle port 587. This is for your website s***n.com . https://support.cloudflare.com/hc/en-us/articles/200169156-Identifying-network-ports-compatible-with-Cloudflare-s-proxy So, you can use...

Please let the premium tech support know you have a free account. I believe it does ask during signup, but in case you didn't see that option or if it doesn't work, they can make the transition process easier for you.

You can import your x10 mail from another provider such as GMail or Outlook. Once you do that, you'll have the full power of that provider with the custom address from your website.

If you just want to change text around, any of them will work. It's mostly just click and change the text. If you want to restructure the layout, there will be a pretty steep learning curve no matter what you use. You might just want to try a few of the first that pop up when you search and then...

@greenmet Are you able to run your website normally now with Anna's information? Please let us know or this thread will be closed for inactivity. Thank you.

As you guessed, your account was purged for inactivity. Your last login was in December. In January, your account was eligible for suspension, and it was eligible for termination before February. Last month, the backlog of purges went through and your account being inactive for 3 months, was...

Can you please check your PHP settings in DirectAdmin? If you are NOT using native PHP, the MySQL extension may be disabled. It must either be enabled, or the version switched the native. Please note that MySQLi is the extension that is most commonly used and without the "i" is the old version...

I just signed on for the day and it seems that your website is working correctly, so it appears that I missed whatever the issue was. Please let us know if you see anything different than I am.

Pretty epic thread necro from 2015 :rofl: I actually remember when this thread was made lol

Requesting admin approval. Please make sure your account is in compliance with the terms of service; especially that you have no backups or files taking up space that don't have anything to do with your website. Also make sure that the number of inodes you have is well below the limit of 50,000...

I don't see that you have any A records for your .org. This website does not cache, so that should be up-to-date. https://mxtoolbox.com/SuperTool.aspx?action=http%3a%2f%2fingenieroindustrial.org&run=toolpage Either add your .org domain to your domains or pointers in DirectAdmin. Then, go to...

Your last login was four months ago. Accounts are suspended after 30 days, then removed after an additional 21. It's highly unusual for x10 to restore accounts purged for any suspension, and this was offered as a one-time only courtesy because of the transfer to the new servers. This courtesy...

Unfortunately, I don't think anyone can predict what's going to happen. The head admin believes the backend is done, but it can't be deployed if x10 is low on staff because if there is any small error, we will get overrun with tickets and cause people more problems than we fix. That does mean...

Your account seems to be in good standing; it was not purged for inactivity. Please make sure to clear your browser cache, if you haven't done so already. You can enter your login information directly at https://x13.x10hosting.com one time only. Don't keep trying if it doesn't work as your IP...

@denizx13 does this resolve your issue? Please let us know if you need further assistance. This thread will be closed soon for inactivity. Thank you.

@hopeful2 is your issue resolved? Please let us know if you need further assistance. This thread will be closed for inactivity soon. Thank you.