Search results

  1. garrettroyce

    Resolved Getting 500 Error Code with blank page

    It could be a PHP issue. The default installation of PHP will be different than before. This link will work for your account, specifically. You can simply log in to DirectAdmin and look at the "System info and files" tab and then logs. https://x15.x10hosting.com:2222/user/stats/webalizer
  2. garrettroyce

    Resolved New FTP login info failing

    I had some funny issues with passwords for "default" logins for different services (email, FTP, etc.). I changed my password in DirectAdmin and that fixed my email login not working. Can you try changing the FTP password and/or your main DA password?
  3. garrettroyce

    Resolved SMTP settings

    I'm sorry, I didn't get it linked right. My CTRL key is sticking and apparently I didn't proofread my post. https://x10hosting.com/community/threads/email-certificate-expired.207434/
  4. garrettroyce

    Resolved More of an inquiry

    Bumping for admin review. I highly doubt this will be approved. This is essentially shell access and very few hosts allow it. Even paid hosts don't allow shell access. There's just no good reason for it to be allowed.
  5. garrettroyce

    Resolved Apache is functioning normally

    @russit Does this resolve your issue? Please let us know if you need any further assistance or this thread will be closed for inactivity. Thank you.
  6. garrettroyce

    Resolved Website not working.

    I took your prime post and moved it to free hosting. I'm closing this post so there's not two.
  7. garrettroyce

    Resolved Website not working

    I removed your invoice from the post. The administrators can see your original post with the invoice. Non-mods can't see it and don't need your private information.
  8. garrettroyce

    Resolved Website not working

    Your prime subscription ended in 2016. The prime accounts were continued to have no login requirement past one year due to a technical issue, but the invoice does say it ends a year after the start date. So, when these used-to-be prime accounts were moved to the new servers, they were flagged...
  9. garrettroyce

    Resolved Request: Disk space increase

    I can't see your files, so I don't have a way of knowing what's eating up your space, but my recommendation is that you find out where the data is at, then come back and request it. Space is given to people who are deserving of it, who follow the rules, and who ask nicely. Since you've done...
  10. garrettroyce

    Resolved SMTP settings

    You have to use the SMTP settings you use for your email client. Coincidentally, this thread came up just before yours. Image #1 is for SSL (probably won't work from PHP). Image #2 is for non-SSL (probably will work). Use mail.[your domain here].x10host.com instead of using mine.
  11. garrettroyce

    Resolved addendum to "email certificate expired "

    This is actually not a bug. The certificate served by your website does not match the domain of your website. Your server, x12, has many users and all of them have the same certificate. What Thunderbird sees is that x12 is providing a certificate, but the certificate isn't valid for your...
  12. garrettroyce

    Resolved "Apache is functioning normally" on website; error when trying to open cPanel

    The window for restorations has closed. 2 weeks ago, accounts that saw no logins for 60 days were terminated. The normal process is that an account is suspended after 30 days. After 3 weeks, the account is deleted. The reminder email did not go out for some of this period, so users were given...
  13. garrettroyce

    Resolved Can't access account at all

    Have you tried changing the temp directory? Maybe it really doesn't exist or you don't have permission to it anymore. https://www.joomlabeginner.com/blog/tutorials/58-how-to-change-the-default-temp-folder-in-joomla
  14. garrettroyce

    Resolved x12.x10hosting.com very slow almost done

    Please use the developer console to see what the holdup is. It might not even be this server if it's a linked script or stylesheet. Also 69 requests is a lot if they're happening simultaneously. A lot of browsers and servers won't let you do more than 2-3 requests at the same time. If you are...
  15. garrettroyce

    Resolved Error 500

    @rajinfox is your issue resolved? Please let us know if you need any additional assistance or this thread will be closed for inactivity. Thank you.
  16. garrettroyce

    Resolved Apache is functioning normally

    @dcbudget does this resolve your issue? Please let us know if you need any further assistance or this thread will be closed for inactivity. Thank you.
  17. garrettroyce

    Resolved x12.x10hosting.com very slow almost done

    Use the developer console of your web browser to see what is holding everything up. This is F12 in many browsers. Watch the loading progress and anything that's slow, just let us know so we can help.
  18. garrettroyce

    Resolved Apache is functioning normally

    @vjbx10ho does this resolve your issue? Please let us know if you need any further assistance. This thread will be closed for inactivity soon. Thank you.
  19. garrettroyce

    Resolved Can't access account at all

    @longball are you still having any issues? Please let us know if you need further assistance. This thread will be closed soon for inactivity. Thanks.
  20. garrettroyce

    Resolved Changing email address associated with account

    @higherkeys I'm bumping your post for another review, but I believe your best bet is to check the forum announcements for the release of the new backend. If no admin replies about your last question, I will close this thread and you can open a new one at any time for a status check. Thank you.
Top