This is server related issue... stoli is one of those server which are going to migrate
With the launch of the new account panel and backend (see Latest News for more info) this problem should be sorted.
The cPanel username cqfamily not exists in our system. If you did not Login to forums for more than 41 days. Then probably your account is already terminated..
Feel free to create a new account..
Where you are trying to login..
Did you signup for an account???
Your Forums Account is not linked with any hosting account.
To see what happened to your account we need you cpanel username.
Stoli and other servers are facing some difficulties.
With the launch of the new account panel and backend (see Latest News for more info) this problem should be sorted.
You have to wait for that
Check spam folder for mail... there is another thread related to this issue.. http://forums.x10hosting.com/soporte/110058-contrab-problem.html at the END member says that email was in spam folder.