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When you registered for a hosting account you chose 1 username and password. It then requires you to also have a forum username and password, (the one you are logged onto by writing this post). To login to the account panel, you need to use the forum username that you selected NOT your hosting...

Because this is a member-member support forum, I would suggest opening a ticket at http://support.x10hosting.com That way a staff member can help you!

A lot of times 500 errors have to do with something in your .htaccess file. If you made any changes to that file then take them out, or try deleting .htaccess in the folder of your phpbb.