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  1. Anna

    Ever Since Migration, My WordPress Website Hasn't Been Working

    If you have a redirect to https and there isn't a valid certificate or your domain https will not work, this is a "feature" of apache webserver. While we hope to find a workaround solution for it the only option right now is make sure the site runs on http only. There are a couple ways to set...
  2. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    What error, if any, do you get when going to phpMyAdmin? If you use the server address as hostname in ftp you should be able to use TLS at least as there is a certificate for that address on the server.
  3. Anna

    There is a problem with your request...

    I have made a small adjustment to your account, can you please try now?
  4. Anna

    Email forwarding option gone from DirectAdmin?

    I have temporarily enabled the option for you, I will remove it again in 48 hours, hopefully that is enough time for you to manage to remove the forwarding.
  5. Anna

    HELP: Site Disappeared??

    After such long time there are no backups available so there's nothing to reinstate. Once our migrations and maintenance work is completed you should be able to sign up for a new account and upload any backups you have locally.
  6. Anna

    Are the accounts on xo5 transferred to a new server?

    I have been told xo5 will be done in the next couple days, the accounts will be spread among the existing servers.
  7. Anna

    I keep getting blocked/locked out since Direct Admin.

    I have had confirmations that the option to reset password does NOT reflect down to the server but would just change it for the sso login page. What I can do is set a temporary password directly on DirectAdmin and send you a PM with the details. This would mean you can not for the time being go...
  8. Anna

    No access to DirectAdmin

    Those two blue greater than signs is the logo of DirectAdmin, are you not getting past that and into the actual control panel? For your account the migration should be completed.
  9. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    I have manually removed your suspension, apologies for the wait.
  10. Anna

    Webpages NOT displaying

    There is one last server that is currently undergoin migrations, and those accounts are spread between the servers so it may be a bit heavier load then normally for the servers. That said, I've only seen x15 having issues so I have relayed that to admin with a bit higher access level to check into.
  11. Anna

    I am having issues reinstalling phpmyadmin in DirectAdmin.

    Do you get a prompt to login (I did get that when checking, though I was login from admin interface so may be different), if so your hosting username (same as here on the forums) will be the username you want to use together with the password for logging into your account. It is on the todo...
  12. Anna

    Xo5 Migration

    Accounts are currently migrating from xo5, should be all done in a couple days, so it is no doubt under a bit more stress then normally.
  13. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    Yeah, too many failed attempts does cause a blocked IP in the firewall, I have removed yours. I also got confirmation from admin that resetting the password in sso does NOT sync to the servers right now. What I'll do is go to DirectAdmin and set you a temporary password directly on the server...
  14. Anna

    My site is super slow now, often times out - any link to view system status?

    I know that currently 4 of our servers are accepting transferred accounts, while I can't give you a page to see what may cause the slowness I'd guess that it has something to do with that fact.
  15. Anna

    Change Domain - DirectAdmin

    The propblem appears to be it keeps redirecting between https and http eventually failing. Also the source appears to come from cloudflares cache service, so if possible try clearing the cache there (I am not a user of cloudflare so I have no idea if that is even possible)
  16. Anna

    Database missing tables and data

    I have uploaded the backup to your root folder, the backup is named: pathbuil_build.sql.zip
  17. Anna

    Database missing tables and data

    Do you know what server you were on previously and what is the name of the database? I can grab the backup for you from the old server
  18. Anna

    No response from subprocess (webmail (cpanel))

    I just heard from admin, within the next couple days xo5 should be done, accounts are split between x11, x13, x14 and x15
  19. Anna

    Accidentally deleted Domain

    The migration process is done on a higher access level then I have so I wouldn't be able to pull the package from the old servers, and I'm not sure I'd have the access to restore the package onto the new server either given it needs to be run through some conversions as it is going from cpanel...
  20. Anna

    Increase storage limit

    With this short time in between you asking for increase we'd have to have a full explanation of what the files are for. As per tos there are some limitations as to what you can and can not host, game files for instance is prohibited. While we're happy to increase for legimite reasons it seem...
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