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  1. Anna

    domain name

    That would be due to the fact you have a redirect setup (in your case by the code inside index.html). To achieve what you want, assuming you want to have the address pristinehealth.org/wp for your site which currently is located at elise.x10.mx/wp you should remove the addon domain...
  2. Anna

    Sorry, your email provider is not allowed

    What email provider would that be? (don't give the full email address, just let us know the provider)
  3. Anna

    Parked domain

    You are correct that a parked domain would show the same content as your free x10hosting domain. What error do you get when trying to add the domain as parked in your account? And what is the doman in question? Once you have set the domain to use our name servers at your registrar it shouldn't...
  4. Anna

    Website is down?

    Are you still getting any errors? If so could you please provide the ray ID that the error gives?
  5. Anna

    Change Domain Name

    Hello, the domain has been changed. Please note that there can be a small delay before it is fully functional. Also don't forget to update any scripts you may have to reflect this new domain.
  6. Anna

    free hosting

    In addition to descalzo's reply above you can get more information at: How to Use Your Own Domain - Free Hosting Wiki It can't be your main domain, it has to be parked or addon domain.
  7. Anna

    "Can't access your account" doesn't work

    I have notified the coder :)
  8. Anna

    MySQL hostname

    We do not allow connecting to the x10 databases from on outside source, only localhost will work from a script within your account.
  9. Anna

    Unable to login to FTP

    Can you please try now?
  10. Anna

    can i use phpmailer?

    Premium hosting is not as restricted as free hosting (obviously very few would pay for something and abuse it effectively loosing their money). You would however need too open a ticket and request it as by default it is blocked in firewall.
  11. Anna

    Can't Park a domain

    Did a look up on your domain, it does not currenly report as using our name servers (which is required for you to be able to add it) see: http://www.intodns.com/stickers-signs.com You'll need to verify that the name servers is indeed set to ours, you should not have any others set.
  12. Anna

    Create a Minecraft Server in a Subdomain?

    You would not be able to host any kind of server on a free hosting account (not on any shared hosting for that matter), you'd need to have a VPS at the least for that. If you have a server space where it is installed you can simply create a subdomain and point it to that server.
  13. Anna

    Change free domain name

    you would need to update the configuration of wordpress to use the new domain, since you obviously don't have access to the admin interface at the moment you'd need to use one of the other tricks available, see: http://codex.wordpress.org/Changing_The_Site_URL
  14. Anna

    Change free domain name

    The domain has been changed, don't forget to update any scripts you may have to reflect this change.
  15. Anna

    Website is down?

    Try using https://www.x10hosting.com (the non www version should redirect to that as well). There is a confirmed issue with cloudflare on the non www option, last I heard (a couple days ago) was that it was being worked on together with cloudlfare. I see now in the screenshot that it was the...
  16. Anna

    Connecting Database

    You would not be able to access your x10hosting database from dreamweaver on your personal computer.
  17. Anna

    Connecting Database

    You can only access your x10hosting database from within x10hosting, either by scripts you install on your account, or by using the phpMyAdmin in cPanel. You can not access the database server from an IP address outside of our network (only localhost connections allowed). And you would not be...
  18. Anna

    Unable to create sub-domain

    I have sorted the dns entries, you should now be able to add the domain back, if not please post back and I'll take another look
  19. Anna

    WebMail doesn't work

    There's no hosting account attached to the forum account you are posting from, please use the proper account so we can see which server your account is actually located on. If you don't know which forum account is attached, or wish to change that, please login to the portal and go to "Get...
  20. Anna

    Unable to login to FTP

    That would be an incorrect username. If you did not create a ftp user in cPanel (would be in the form user@bluebirdtourism.x10.mx) you should be using your cPanel username as ftp username, what you used is simply a domain which you can use to access ftp.
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