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  1. Anna

    wish to delete account

    We never claimed to be one click (or a few clicks) get your website up and running. You would actually need to know how to code your own site to take full advantage of the package offered, and use an ftp client to upload files if you developed the site on your local computer. We do however have...
  2. Anna

    help needed, trying to upload an asp.net website

    No. Asp.net is not supported on free hosting at this time. See http://x10hosting.com/free-hosting-comparison for information about what is currently available or not.
  3. Anna

    changing my actual account username

    You could try this, should still be a working solution: http://x10hosting.com/forums/changeuser.php You will only be able to change the username ONCE so chose vicely, think minimum chars is 5 as that is what account panel requires as minimum (at least last I checked)
  4. Anna

    Refusal to disclose details of suspension

    All suspended accounts are given the same public notice for the viewers of the site, only the account owner would see the suspension reason through their account panel. Their domain is simply redirected to the suspended page through a .htaccess placed in their account (the original .htaccess is...
  5. Anna

    Firewall port to be opened.

    We do not open ports on request by users on our free hosting.
  6. Anna

    re: bogus suspension warnings

    If you never visited the forum between point 2 and 3 the system would still have seen your account as inactive and thus placed another suspension, an unsuspension request does not mark the account as being active.
  7. Anna

    unsuspended but site still showing suspended?

    Please try clearing your browser cache, I don't get a suspended message on your domain. I do however get a blank white page which could indicate there is a coding error on your site.
  8. Anna

    PHPBB Help

    Didn't check the account down to file level, the page he did post as an screenshot is however the contents of the default index.html which made me draw the conclusion that one is still there.
  9. Anna

    Can't connect to site

    First step to getting it to work properly would be configuring the domain properly... Currently it does have name servers set as ns*.byet.org which is in no way associated with our service. Please update the domain to use our name servers (ns1.x10hosting.com and ns2.x10hosting.com) and remove...
  10. Anna

    PHPBB Help

    Remove the default index.html file from your public_html folder. By default the server prioritizes html and htm over php, so if either a index.htm or index.html is present that would be served as the "index" for the domain regardless of any other index files being present as well.
  11. Anna

    changing my actual account username

    cPanel user names can not be changed.
  12. Anna

    root taken htaccess

    Done.
  13. Anna

    Can't access Boru Account

    Your account is NOT affected by that issue, all your files are intact (and in fact all that was affected could still log into the cPanel). What happens when you try to login to the cPanel? Please note that your cPanel username is NOT the same as you have for account panel or forum.
  14. Anna

    i cant login to my hosting sector

    If your account for any reason was suspended, one of the more common is inactivity meaning you did not properly login here at the forums within 31 days of the previous login, the account would then sit as suspended for about 14 days (no less) before being terminated as being inactive. If you...
  15. Anna

    Can not log in Cpanel.

    Now you will have even more of a problem, there's no valid site, thus it would be considered file hosting. Also, disclosing private information such as passwords and rents paid in plaintext is more then likely violating US Law regarding information security. Your account has been suspended now.
  16. Anna

    Can't log in to FTP

    I pointed that out since cPanel username is the only once that work without the domain appended, I've seen a few using the wrong username for cPanel :) Great to hear it now works for you.
  17. Anna

    Can't log in to FTP

    If you did create the account in cPanel it would be in the form username@maindomain.com Your cPanel username is NOT mem, in fact there's no cPanel user at all by the name mem. You can see what your username is through the account panel under "Hosting".
  18. Anna

    Cron job problem?

    I've given the cron daemon a kick on your server, should be good to go now
  19. Anna

    Cron Jobs

    I've given the cron daemon a kick on your server, should be good to go now
  20. Anna

    Cannot Use Email from Roundmail for roselim7@roseglitter.x10.mx

    I just tried sending to your email roselim7@roseglitter.x10.mx from our support email, as of yet I had no delivery failure of any kind. Could you please let me know if you did in fact receive the email?
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