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So what you are saying is that the problems I am experiencing are only temporary due to a problem with your servers that you are trying to sort out?

Well the Softaculous forum software install is gone. It's not in the C Panel and the option to access my account settings and switch to 10x hosting basic is also gone. Which makes me think the site has been hacked. As I know there is a warning about the Heartbleed bug.

Look as you can see it is not the 10X Hosting website or C Panel my log in redirects me to an unknown site. What is going on?

This is what I get when I ty to log into my C Pannel. The site redirects to VX 10 hosting which is not this site. Se this screenshot I took as this is the warning message I get which says something about un-trusted website-Also the software install to install WordPress and other Forums is...

Thank you for explaining it all to me Anna. I have not yet decided what I want to do yet that is if to upgrade or not. As I am still thinking about it. But now at least I know the options that are open to me. Thank you for your help.

Yes I saw your screenshot Anna that's the option I saw in the upgrade. So in there I just type in whatever name I want for my domain( example My sitename.com or if I want My site.net.) And then it will just register it all for me as long as the domain name I have chosen is available? How long...

Thank you for your reply Anna. But no I don't have any scrips at the moment. Though I have tried uploading a few in my C Panel. I have tried uploading Phpbb,My BB and Wordpress and I have found out they are easy to install. As it seems you have the one click install option. As I said I am very...

I am very new to web hosting and have just started on your free hosting plan and I am thinking of upgrading my account to the premium hosting account. From what I read of your terms it said that if I upgrade to one of your paid hosting plans my account would not be deleted if it became inactive...