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Thanks for this. Is it possible to clarify - do you mean the system identified that it had been a false positive (i.e. automatically picked up and resolved), or that you have overridden the false positive? If it's the latter (which I suspect is the case), could this happen again or is the...

I have received an email about my free account being suspended due to a recent change. I haven't changed anything this year, so I'm unclear what is wrong. On the portal it says "This service is suspended: Prohibited term in domain name [redacted].x10host.com" The bit I have redacted is just my...

Thanks Garrett - I think I've fixed the permissions! I'll have to look at the favicon - I don't think I've got one set up!

Many thanks Anna - we're getting there! I can login to the Direct Admin control panel now, and I can see that my files are there. The only thing (I think) that doesn't seem to work at the moment is actually viewing the sites hosted on my subdomains. I just get a "forbidden" page if I try to...

I'm still getting the error: Sign in Successful Please standby while transfer you to your web hosting account. An error has occurred forwarding your sign in Has the restore worked? Is there something different I need to be doing perhaps?l

Sorry to add to the long list of people posting similar issues but I assume it's best to start a new thread?? Username: charlesr Your Domain: http://charlesrogers.x10host.com/ I can login, but when I click on the "Open cPanel" button, I get "an error has occurred forwarding your sign-in"...