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Resolved. Thx.

Hi - I have no problem to access the Dashboard (https://x10hosting.com/panel) with my email and pwd, but I can't access the hosting control panel (https://x15.x10hosting.com:2222/login) with my user ID (chris352) and the pwd associated to the email. I also tried with the same email and pwd that...

Resolved. Thank you Eric.

Hi - I tried to login earlier without success. Message is These credentials do not match our records. I tried to reset the pwd, but I have not received any email...checked the spam box...no email. With the same ID and PWD, I have been able to login here. Website: http://christophe.x10.bz Thanks...

Seems fine now. Thanks again for your help. C.

Thank you Anna. Lesson learned. I can access my account now, but my site does not load. Message is still "Apache is functioning normally". Thank You. C.

Thank you Garrett for the detailed explanation. I have been relying on the email reminder and it was a mistake. I updated the DNS earlier today. I believe everything should be fine now. I'm hoping the admin will be able to restore my account as my last back up is quite old. :-( This experience...

Hi - I'm not able to access to the files of my wordpress site. I can't update it. In addition, my site is not available and I have the following message instead: "Apache is functioning normally". Last week, everything seemed to be fine. Also, I updated the IP address of the server in Cloudflare...