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Hello, I used to find a link to the logs of pages viewed in the site and the errors generated in the admin side of the account, but now all logs are gone, and the errors log (which is the only one for which I can find a link) is empty. Are the access and error logs not provided anymore? Thank...

Problem solved. Thank you so much for your support!

Thank you so much Eric for your help. I can report that all is well. The updated site looks great too. Thank you so much for everything. -- Eduardo

I did already ask for help about this, in another thread, but have received no reply yet, so I am porting here again, in hopes it will be visible to more people that can help. My issue is that I have not received the email to reset the password as required by the system. I hope someone can...

I am also having problems. I tried to reset the password as instructed, but I have not received the reset-password email. I am not sure if this is an issue with my email service provider, but would like to login to my account. Is there anyway to reset the email account without login in? Thank you!

Thank you Anna for your very quick reply. I appreciate the account being restored and the directions to update my email address, which I have already followed successfully. Have a great day!

Hello, my website http://alpine.x10host.com was also purged, and I have tried to reach this support page unsuccessfully for weeks now. Is it possible to restore access to my site? I have backups for it, if you do not have them. I just need access restored. I am already aware of the reason why...