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  1. K

    Cannot access my account or reset password

    Can anyone help with this?
  2. K

    Cannot access my account or reset password

    Hi Eric, thanks for your detailed response... So I followed your instructions, and changed my password using Services -> Change Password. However, my new password is not accepted when I login through the x12.x10hosting.com:2222 URL? Very frustrating? Am I doing something wrong? Where is the...
  3. K

    Cannot access my account or reset password

    Hi Anna, it seems quite difficult to align our timezones... anyway, I was able to get some help from Garett, so that's great. I do have one more question/request though... How do I reset my DirectAdmin password? I am able to login to https://x10hosting.com/login, but I never access my account...
  4. K

    Cannot access my account or reset password

    Hi Anna, I am unable to access my account at all? No FTP, no DirectAdmin, and I no longer have access to my email. I feel pretty sure that my username and password is correct?
  5. K

    Cannot access my account or reset password

    Hi Anna, I just realised why I am not receiving the password reset emails to the above address!! My domain name has expired, and I do not wish to renew it. Would it be possible to change the account to a gmail address instead?
  6. K

    Cannot access my account or reset password

    Hi Guys I am unable to login to my website backend using x12.x10hosting.com:2222 My username is also kardz4s3 and I tried the emails I thought I would have used to register? Any help would be most appreciated. My website url is: kardz4sportz.x10host.com
  7. K

    Resolved An error was encountered on our end

    Hi Guys, any update on this? I am concerned that my website will be deactivated because I haven't accessed DirectAdmin. Even though I am trying.
  8. K

    Resolved An error was encountered on our end

    Thank you for your response. Unfortunately I am still unable to access DirectAdmin. I have tried multiple browsers in standard and incognito modes!
  9. K

    Resolved An error was encountered on our end

    Hi Guys I am able to login to my account, and my website is accessible, however I cannot access DirectAdmin. I keep getting the message: We're experience trouble processing your sign-in. Please sign-out and try again. My username and password are being accepted. I even reset my password and...
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