4 people can't access my website

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rcwpcana

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4 of about a hundred subscribers can't access my website. Is this a function of they're browser or their ISP forcing https? Rather than http.
 
lylex10h

lylex10h

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Need a lot more info to help you.
What error do they receive? (is it same error for all 4 people?)
What ISP are they using?
Where are they located?
Can they access your site via VPN or Proxy?
Can they access your site via username.x10host.com?
Traceroute results?
 
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rcwpcana

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lylex10h said:
Need a lot more info to help you.
What error do they receive? (is it same error for all 4 people?)

I think it was something like this which I reproduced when I typed https instead of http:
This site can’t be reached
rcwpcanada.x10.mx unexpectedly closed the connection.


What ISP are they using?

Telus in Alberta and BC

Where are they located?

Vancouver, Calgary and Edmonton

Can they access your site via VPN or Proxy?

I don't know. I will inquire.

Can they access your site via username.x10host.com?
Don't know. Will inquire.

Traceroute results?
Click to expand...

Not sure what this is.


Thanks for offering to help. See my answers in between your questions.
 
essellar

essellar

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The "username.x10host.com" thing is handled; your equivalent is rcwpcanada.x10.mx. Traceroute involves opening a command prompt (on Windows) and typing: tracert rcwpcanada.x10.mx That will give a list of all of the servers/nodes the request is hitting between the user and the server hosting your site. It shouldn't show anything useful, though, since the error is telling you that the connection is being closed after it's being made. If they're using Telus, that may be a problem - mobile connections mean that you're often handed an IP address that somebody else has been using to be naughty, and that can get it added to block lists.

Can you have them try https://www.whatismyip.com/blacklist-check/ to see if they're on a block list?
 
lylex10h

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Make sure they are using http://rcwpcanada.x10.mx/ , NOT https://rcwpcanada.x10.mx/

They can also get the raw error using telnet. Below is an example. Bold, underlined text is input:
telnet rcwpcanada.x10.mx 80
Trying 198.91.81.4...
Connected to rcwpcanada.x10.mx.
Escape character is '^]'.
GET / HTTP/1.1
host: rcwpcanada.x10.mx

HTTP/1.1 200 OK
Date: Fri, 23 Jun 2017 19:53:27 GMT
Last-Modified: Thu, 22 Jun 2017 15:18:01 GMT
Content-Type: text/html
Vary: Accept-Encoding
X-Varnish: 127566559 129171612
Age: 153
X-Cache: HIT
X-Cache-Hits: 1
Accept-Ranges: bytes
Content-Length: 76006
Connection: keep-alive

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
...
<title>RCWP Home Page</title>
<meta http-equiv="Content-Language" content="English" />
 
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