500 | Internal Server Error AND Error establishing a database connection

[femix10h]

Hi,

I'm having major problems with my site. First, when I try to go to it, I get a database connection error. I then tried to check directadmin to see if there's any issue and I get a "500 Internal Server" error.

Also, on FTP, I'm getting a "Server sent unsorted certificate chain in violation of the TLS specifications" error.

Please help!

Thanks

 

[femix10h]

Thanks for chiming in. I think you may not ve very familiar yet with the administration of the shared services we get here, though. We don't have access to server infrastructure per se, so the suggestions you made are not really an option.

It seems more likely that there was some issue on the backend. The database connection issue appears to have been resolved, as has the 500 internal server error. Last I checked, only the SSL issue was still persisting. We don't install our own certificates (moreover, the SLL on the website itself appears to be fine). So again, this issue - like the others - is on the backend and only the admins of x10hosting can resolve it.

Thanks again for your suggestions. Hopefully someone from the x10hosting team will assist.