Account and in- and outgoing mail servers

[webmaster.webhulp94]

Hello,

1-a- I can't reach my homepage -> browser error -> can't reach the page -> webhulp.x10.bz
1-b- I can't login to my control panel x12.x10hosting.com -> same browser error as above
How to fix this problems?

2- What are the IMAP in- and outgoing mail servers with port and security details to add to mail client Thunderbird.

Thanks in advance
Best regards

 

[mrburnsx]

1. This is indicative of your IP being blocked by the server, likely for failed login attempts.
2. https://gjr.x10.mx/#mail has the correct mail settings to apply for email clients.

 

[webmaster.webhulp94]

Hello,

Answer 1
How to fix the blocked IP by the server -> UNBLOCK IP?

Answer 2
I need to know these details for Thunderbird.
What do I have to enter in ...:
a- incoming server name + port + security connection (STARTTLS or SSL/TSL) + authentication connection (normal pw or encrypted pw or 0Authh2 ...)
b- outgoing server name + port + security connection (STARTTLS or SSL/TSL) + authentication connection (normal pw or encrypted pw or 0Authh2 ...)

Thanks in advance
Best regards

 

[mrburnsx]

From the referenced link provided:

IMAP Secure (incoming)
server name: your domain or the server address you are in
port: 993
security: ssl
authentication: plain/normal

SMTP Secure (outgoing)
server name: same as incoming
port: 587
security: STARTTLS
authentication: plain/normal

 

[Eric S]

Your IP address was blocked for failing to access these accounts.

I have unblocked the IP. However, you will need to make sure you are using the correct information going forward to prevent this from happening again in the future.

 

[webmaster.webhulp94]

@Eric S
Hello,

I think my IP is blocked again ... Is it possible to unblock my IP again please? Sorry for all these problems ...
It seems I cannot add an new account in Thunderbird ..

Therefor some more questions:

1- How to change password for login into control panel and email account?

2- Is the full name and password I have to enter the same as the login password for entering the control panel?
Is the full name an email address or the name I entered when I signed in ( = webhulp )

3- Is the password of login the control panel the same as the email password or are they different?

Thanks in advance
Best regards

 

[mrburnsx]

The instructions would depend on if you created a separate standalone email address (ie. user@example.com) or if you intend to the default system created one.

1. that password can be changed when logged into your account panel https://x10hosting.com/panel and then clicking the name of your service, you will then see 3 buttons, change password, hosting control panel, and upgrades

2. the full name is the email address (ie. user@example.com)