account error

[graham]

Hi

I registered a few weeks ago and i got an email from you with those details:
Congratulations, your x10Hosting Ad-Free hosting account has been successfully created. Your account details are as follows:

Username: ga
Password: xxxxxx
Domain: grahamanthony.x10Hosting.com

Now your website is asking for the cpanel username, so I suppose it is "ga", but it doens't seems to work!!
can you help me out ??
thanks

 

[Chris73]

Have you ever logged into the cPanel? I don't see an account with that name.


If you have not logged into the x10hosting forums for 2 weeks. The account goes into an "Inactivity" suspension.
You the have about 10 days to request that the suspension be lifted. Failing to do so the account automatically gets terminated.
If this is the case you then can use this link http://x10hosting.com/logout and resign up for another account.

 

[graham]

yes i did, many times !

it is mad... !
so I have just registered again with the same name, wich means my account has been deleted..

i don't understand how it is possible..
Anyway, I have registered again, and i received the confirmation email and the cpanel still saying: Login Attempt Failed!

How come ??
Thanks for your support

 

[GamingX]

Please check if you are using the cPanel username and password to log into the cPanel.